360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 01, 2014 By Lauren Habig

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. This post originally... Read More

Desk.com, Customer Service, Small Business, SMB Spotlight

Nov 26, 2014 By Scott Hargroves

Never Stop Improving Your Customer Support

“Good, Better, Best. Never let it rest. Until your good is better and your better, best." That’s the mantra of the Desk.com customer support team (called the WOW team). We continually try to improve the way we work, and make smart choices that help us be more efficient, and offer an even... Read More

Desk.com, Customer Service

Nov 25, 2014 By Owen Andrew

How Small Businesses Can Improve Paid Ads WITHOUT Frustrating Your Customers

Whether it’s Facebook, Google or any of the other free services we use every day, ads are a part of our online lives. Some target us by our search habits, some don’t seem to be directed at us at all — and others are just plain annoying. The small pay-per-click (PPC) ads on the margins of social... Read More

Desk.com, Featured, Marketing, Social

Nov 12, 2014 By Larry Alton

3 Keys to Successful Online Customer Support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to... Read More

Featured, Desk.com, Customer Service, Service Cloud

Oct 31, 2014 By Emily Stanford

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the... Read More

Analytics, Apps, Small Business, Customer Service, Featured, Desk.com, Service Cloud

Oct 30, 2014 By Mike Overell

6 Tips for Hiring for Your Customer Support/Help Desk

When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you... Read More

Customer Service, Featured, Desk.com, Careers

Oct 27, 2014 By Lauren Habig

5 Ways to Grow Your Business With Customer Service [Infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the... Read More

Desk.com, Featured, Service Cloud, Small Business

Oct 23, 2014 By Kevin Ives

5 Things I Wish I Knew Before I Became a Support Agent

I’ve had a lot of different roles here at Desk.com and it all started with support. Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer. I learned a lot in that position and thought I would share some of the tips and... Read More

Featured, Desk.com, Customer Service

Oct 22, 2014 By Ben Camerota

Building a Relationship: 4 Steps to Creating Customer Loyalty

You work hard for your leads – and then you work harder to get them to convert, and eventually you have that first, exciting purchase that makes all your work worth it. That might be the end of the sales funnel, but it shouldn’t be the end of your relationship with this first-time customer. You... Read More

Featured, Desk.com, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Never Stop Improving Your Customer Support

How Small Businesses Can Improve Paid Ads WITHOUT Frustrating Your Customers

3 Keys to Successful Online Customer Support

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

6 Tips for Hiring for Your Customer Support/Help Desk

5 Ways to Grow Your Business With Customer Service [Infographic]

5 Things I Wish I Knew Before I Became a Support Agent

Building a Relationship: 4 Steps to Creating Customer Loyalty

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First