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Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere.
In just four weeks, at Dreamforce, more than 100,000 attendees will have the opportunity to learn how the Salesforce Service Cloud enables organizations to put their customers at the center of their business with easy, personalized customer service. Here are the top 5 attractions you should check out to plug into the future of customer service:
Join Service Cloud SVP & GM Mike Milburn on Wednesday, Oct. 15 to learn how the most successful organizations are putting their customers at the center of their business with the Service Cloud. He will be joined on the main stage by Liza Landsman, CMO of E*Trade, who will share her Service Cloud success stories. Dana Kilian, VP of Customer Experience at Eventbrite, together with Desk.com GM & SVP Leyla Seka, will talk about how they’ve scaled their business and their customer support using salesforce.com’s customer service products. Come and hear how we’re seeing the industry change and what that means for your business. Be the first to see how our new product features will help you deliver the future of customer service, today. Register for the keynote now for your chance to win a $100 gift card!
Whether you’re a service professional looking for specific product information or curious to hear a thought leader’s vision of the future of customer service, we have you covered. Our 90+ breakout sessions will include:
2 Product Roadmap sessions, including Serving Customers 1:1 and at Scale and Maximizing Agent and Customer Experience
Product feature deep-dives including CTI, Knowledge, Mobile, Live Chat, Communities and Service SOS
Amazing customer testimonials across multiple industries
Leading thought leaders Kate Leggett (Forrester Research), Esteban Kolsky (ThinkJar), CEB, ICMI, and John Goodman (CCMC)
Glimpse into the future of customer service with self-service, SOS, and the new Smart & Simple Agent Console
Proven best practices for delivering, easy, personalized service that scales as you grow
See the hottest new technology in action in the Service Cloud Product Showcase, where agents will be handling real-time Dreamforce cases across phone, email, live chat, SMS and social at our Live Customer Engagement Center. Get hands-on with SOS, our newest product that provides embedded, real-time video support in any app or device. The expo area will feature customized Service Cloud and Desk.com demonstrations, access to over 350 partner booths, and exciting experiences that give you a sneak peek into new technology that embraces the future of service.
This year, we’re providing service professionals with a dedicated Service Hub at the Westin St. Francis right off of Union Square. Come on by to attend highly interactive sessions, learn about new Service Cloud and Desk.com features, and share valuable best practices. In between sessions, you can reenergize in our Relax & Recharge lounge while you network with Salesforce experts and other customers across the industry.
We’re taking giveaways to a whole new level this year — and we’re starting early! Every week before Dreamforce, we’ll be giving away two $100 Amazon gift cards to customers who have registered for Wednesday’s Service Cloud Product Keynote in Agenda Builder. During the Service Cloud Keynote, you’ll have the chance to win a Fitbit, a GoPro Camera, a Playstation 4, and even a Free Inspirato Getaway Vacation! Combine that with all the fun swag you’ll pick up on the campground, you’re bound to go home with a head full of ideas and a suitcase full of fun.
Want more? Click here to learn even more about this year’s Service Journey.
Join us for the Service Cloud Product Keynote at Dreamforce '14. Register below.
