There was a point in time when price was the #1 differentiator when customers made a purchasing decision. Then, product came into play. Today, it’s all about customer experience. Not only are customers asking for a better experience; they are demanding it. What’s more, they’re willing to help companies deliver that experience. Customers are willing to share data, from their social media handles to their location information and their mobile phone numbers. What does this mean for companies today?

In order to deliver on these increasing demands, companies need to 0perate with a service-first mentality, and they need to be smart about it. Customer service is your opportunity to deliver a personalized experience that gives customers what they want, fast.

Is your organization delivering the future of customer service? Come to the Service Cloud Keynote at Dreamforce to learn how, and have a chance to win some incredible prizes while you get smarter about delivering a faster, personalized customer service experience.

What can attendees expect at the Service Cloud keynote?

1. Visionary Customers

Learn from these great Salesforce customers:

• Caterpillar: Chaille Becker, Divisional CIO, will talk about how Caterpillar is making service smarter by connecting their customers, devices, dealers, and agents in a whole new way

• Eventbrite: Dana Killian, VP of Customer Experience, will share Eventbrite’s phenomenal growth story, and how they continue to provide fast, effortless support to their customers seamlessly with both Desk.com and Service Cloud.

2. Cutting-Edge Demos

See the future of Service Cloud, and learn how you can put these technologies of the future in practice at your own organization. During the Service Cloud keynote,  Service Cloud VP & GM Mike Milburn will take attendees on a tour of exciting new technologies including:

• Salesforce SOS so that you can embed live, interactive, video support in any mobile app, putting a more personalized experience just a touch away for your customers

• A new redesigned service console to help your agents smarter and more productive than ever before

• The strong connection between Desk.com and Service Cloud that makes the evolution from fast-growing business to the next level seamless for both agents and customers. 

3. Great Prizes

Last but not least, attend the Service Cloud keynote for your chance to win some AMAZING prizes. This week, we’ll be raffling off two $100 Amazon Gift Cards to customers that have registered for the keynote.

At the keynote, we have even more goodies to give away. We’ll be giving away each of Fitbits, GoPro cameras, and PlayStation 4s.

And last, but certainly not least, the Grand Prize! Register and attend the keynote, and you will be eligible to win one of TWO Luxury Vacations from Inspirato! We’ll only be giving these out to those in attendance — so you need to be there to win!

Register for the Service Cloud Product Keynote now to save your spot! You just need to log in to Agenda Builder, Filter on the “Product Keynote” activities, and add it to your Agenda for Wednesday, October 15th at 12:30pm!

We’ll see you in the Moscone Center South Main Keynote Room! Learn more about the Service Cloud Experience at Dreamforce here.