360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 18, 2014 By Bob Gorman

How To Boost Your Business

Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities... Read More

Cloud, Desk.com

Jan 30, 2014 By Kevin Baldacci

Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics.... Read More

Desk.com, Customer Service

Jul 17, 2013 By Kevin Baldacci

5 Reasons Why the Social Customer is Today’s Undeniable Authority

The dawn of the digital age and the explosive growth of social media has evolved the buying cycle. With it came the rise of a new customer—one that has been known to shake up even the most respected brands. Today, we know this new entity of business as none other than the “Social Customer.” The... Read More

Desk.com, Service

Jun 27, 2013 By Alex Hisaka

Infographic: How to Provide Exceptional Customer Service for Ecommerce

There’s an entirely different dynamic with the customer from just a few years ago. Today’s customer expects you to value them for more than the financial transaction. It’s not an expectation, it’s a demand. Customers who don’t find what they’re looking for will just move on to competitors who... Read More

Desk.com, Customer Service

May 08, 2013 By Steve Chou

The Small Town Rule: Keep Things Personal With Your Business

This post was orignally published on the desk.com blog. Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank in... Read More

Desk.com, Customer Service, Small Business

May 01, 2013 By Kevin Eikenberry

How to Win a Lifelong Customer (After You Screw Up)

Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I’m confident you were most successful when you... Read More

Desk.com, Customer Service

Apr 24, 2013 By Alex Hisaka

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

Click to see the Universal Inbox in action. Customer service is changing. Today’s environment, with its ever-present social media and mobile devices, is giving rise to a new customer with a new set of expectations. Social media is putting unprecedented pressure on businesses to adapt, especially... Read More

Desk.com, Customer Service

Apr 18, 2013 By John Tschohl

How Great Customer Service Helps Retain Great Employees

John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series. As you... Read More

Desk.com, Customer Service

Apr 11, 2013 By Salesforce

Assessing Your Customer-Centric Competencies

This post was originally published on the Desk.com blog. Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. So... Read More

Desk.com, Customer Service

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How To Boost Your Business

Announcing Next Generation Business Insights for Desk.com

5 Reasons Why the Social Customer is Today’s Undeniable Authority

Infographic: How to Provide Exceptional Customer Service for Ecommerce

The Small Town Rule: Keep Things Personal With Your Business

How to Win a Lifelong Customer (After You Screw Up)

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

How Great Customer Service Helps Retain Great Employees

Assessing Your Customer-Centric Competencies

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First