360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 02, 2013 By Kate Nasser

Transform Your Company Culture From “I” to “We”

This post was originally published on the Desk.com blog. Most leaders today believe in a “we” culture. They have read the books on building teams and work to implement the advice. Then they are stymied when the teamwork doesn’t happen or falls apart. Take these additional steps to turn your... Read More

Featured, Desk.com, Customer Service

Mar 29, 2013 By Kevin Baldacci

The 13 Most Effective Ways to WOW Your Customers

Desk.com's Principles of Customer WOW from Desk In an age when the social customer demands and expectaions have risen to new heights, customer support teams have been required to adapt accordingly. In the case of Desk.com, our team strives to provide what we like to call: "Customer... Read More

Desk.com, Customer Service

Mar 27, 2013 By Kevin Baldacci

4 Tips for Being Great at Social Customer Service

Nowadays there is one challenge that all organizations will inevitably face: dealing with unhappy customers on social media. Whether you dread this or not, interacting with your customers on social can help you build up your brand and show off quality customer service. Research shows that 83%... Read More

Desk.com, Customer Service

Mar 13, 2013 By John Goodman

10 Customer Support Myths

There are at least 10 marketing and service clichés that most executives accept as fact that, when put into practice, cause disaster or at least leave huge amounts of money on the table. Think about all the nutritional fads and diet fads that were considered gospel at the time and had broad... Read More

Desk.com, Customer Service, Service Cloud

Mar 05, 2013 By Lisa Larter

How to Handle a Customer Service Problem on Your Facebook Business Page

This post was originally published on the desk.com blog. Social Media is brilliant. It has the ability to amplify your message so you can reach your customers in ways you never would have considered ten years ago. You can market, have sales offers and communicate directly with the... Read More

Desk.com, Customer Service

Mar 01, 2013 By Brian Makas

How to Get Customers to Review Your Products

This post originally appeared on the desk.com blog. Let’s face it, the idea of sitting down and writing customer reviews, even for products we’d recommend to our friends in a heartbeat, sounds almost as exciting as getting a root canal. What do I say, how do I start, why does it... Read More

Desk.com, Customer Service

Feb 14, 2013 By Kendall Thornton

10 Ways to Find True Love With Your Customers [INFOGRAPHIC]

We’re told that close, happy, mutually supportive relationships make the world go around. This holds true even for relationships between a business and its customers. You’ve all seen how love can spark between a brand and its customers. Happy customers rave about their favorite brands to... Read More

Featured, Desk.com, Customer Service, Small Business

Feb 06, 2013 By Connie Bensen

Social Customer Care: Your Brand and Marketing Differentiator

You’ve already got the “secret” weapon for new customer acquisition — it’s called customer service. But your customer service team is now treading in what used to be marketing territory, because of the explosion of social media. Customer care is your new brand and marketing differentiator. Social... Read More

Desk.com, Customer Service

Jan 31, 2013 By Sukhjit Ghag

The Social Help Desk Revolution [INFOGRAPHIC]

As customers increasingly turn to social channels for customer support, a social help desk is essential to improve the speed and quality of your responses, so your employees can provide effective customer service. Customers we talked with, who used social media, say there were more likely to... Read More

Desk.com, Customer Service, Social

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Transform Your Company Culture From “I” to “We”

The 13 Most Effective Ways to WOW Your Customers

4 Tips for Being Great at Social Customer Service

10 Customer Support Myths

How to Handle a Customer Service Problem on Your Facebook Business Page

How to Get Customers to Review Your Products

10 Ways to Find True Love With Your Customers [INFOGRAPHIC]

Social Customer Care: Your Brand and Marketing Differentiator

The Social Help Desk Revolution [INFOGRAPHIC]

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First