Jun 17, 2015 By Lauren Habig

Small Business Spotlight: How awesome customer service helps iZettle grow a global business

It used to be that you needed insane amounts of money or well-heeled backers to take on a well-established competitor. Today, small businesses all over the world are using inexpensive cloud-based technologies and social networks to challenge the status quo. Europe’s leading mobile payments company,... Read More

SMB Spotlight, Small Business, Sales

Jan 28, 2015 By Lauren Habig

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. A version of this post... Read More

Desk.com, Customer Service, SMB Spotlight

Jan 26, 2015 By Lauren Habig

Small Business Spotlight: How You Can Look Like a Big Fish in a Big Pond

A version of this post originally appeared on wired.com. Small businesses face a David and Goliath like situation each day. How do you take on big, well entrenched competitors and win? A great idea can only take you so far. In today’s crowded landscape, companies of all sizes are... Read More

Desk.com, Small Business, SMB Spotlight

Dec 01, 2014 By Lauren Habig

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. This post originally... Read More

Desk.com, Customer Service, Small Business, SMB Spotlight

Oct 27, 2014 By Lauren Habig

5 Ways to Grow Your Business With Customer Service [Infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the... Read More

Desk.com, Featured, Service Cloud, Small Business