Kevin Ives

5 Things I Wish I Knew Before I Became a Support Agent

Oct 23, 2014 By Kevin Ives

5 Things I Wish I Knew Before I Became a Support Agent

I’ve had a lot of different roles here at Desk.com and it all started with support. Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer. I learned a lot in that position and thought I would share some of the tips and... Read More

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