The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the tools to not only meet customer's expectations, but exceed them with service that is more personal, smarter, and faster?

What The Book Is About

We’ve created our newest e-book,
5 Dreamforce Announcements that Will Shape Service in 2015, to introduce you to the reimagined Service Cloud1. We'll point out the new product features, like SOS for Apps and the Smart Agent Console, that will enable you to provide world-class service to every customer across all devices. Available today. 

The Structure of the E-Book

The e-book is divided into three parts:

Personalize Your Service. Customer service isn't a one-size-fits-all business; you need a personal touch when it comes to solving issues and building brand advocates. Salesforce SOS for Apps enables you to provide 1:1 customer experience within any mobile app—no phone calls needed. Agents can connect with customers to provide assistance using live one-way video and on-screen annotations, solving cases quickly and effectively. 

Smarter Service. Customers are providing companies with billions of data points every single day; do you have the tools to leverage that data for improving your customer service? Arming your service agents with all of the information they need to provide exceptional service is the key, using the Smart Agent Console and the Analytics Cloud for Service. Cut through the clutter and zero in on the heart of the issue using data—that's the key to a world-class service process.

Faster Service. Business moves fast—really fast. Companies need to be able to keep up with this lighting pace with service practices that are easy to deploy, use, and scale, so you can start providing top-notch service from day one. Desk1 is the ideal service platform for getting you up and running in hours without sacrificing any necessary tools. Plus, when your business grows, Desk1 grows with you and integrates perfectly with Service Cloud1.

Get the E-Book

The e-book is now available to download for free. Download the e-book today and start using Service Cloud1 to revolutionize your customer relationships—and your business.