360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 15, 2016 By Emily Stanford

3 Shopping Stats that Have Retailers like Design Within Reach Rethinking Customer Interactions

Salesforce Research conducted a survey – the 2015 Connected Shoppers Report – that deeply examines the current attitudes, habits, and technology shoppers are using to accelerate the pace of innovation in retail. We’ve pulled out three of the major stats that Salesforce Research uncovered and how... Read More

Cloud, Featured, Innovation, Leadership, Analytics, Retail, Customer Story

Jan 13, 2016 By Pau Sabria

How NYX Cosmetics Leverages Content Generated by Customers Online…in Stores

Brick-and-mortar experiences are often disconnected from the digital experience. NYX Cosmetics, one of the most socially-savvy cosmetics brands in the world, is an exception.... Read More

Commerce, Customer Story, Retail Insights, Unified Commerce

Jan 11, 2016 By Vinod Kumar

For Lush Cosmetics, Charitable Giving is Great Business

Lush Cosmetics is proving that it’s good business – maybe even great business – for retailers to invest in sustainable charitable giving. Through the sale of a single item, the Charity Pot, the Vancouver-based company has donated more than $11 million to 900 organizations in 42 countries over the past eight years.... Read More

Commerce, Customer Story

Dec 14, 2015 By Lisa Lee

Tourneau: The Evolution of a Century-Old Luxury Brand

How does Tourneau, a 115-year old luxury company with the deepest of deep roots in brick and mortar, stay relevant in the digital age?... Read More

Commerce, Customer Story, Unified Commerce

Nov 17, 2015 By Thomas Frossell

Thomson Reuters: Partnering with Salesforce in the Journey Towards Better Customer Experience

Thomson Reuters is the world’s leading source of intelligent information for businesses and in today’s fast-moving environment, it is more important than ever to stay in front of the industry trends. Our partnership with Salesforce has helped us on the incredible journey to create an exceptional... Read More

Customer Service, Service Cloud, Service, Customer Story

Oct 13, 2015 By Lisa Lee

Key Takeaways From Shop.org

If there was one takeaway from the recent Shop.org Digital Summit, it might be summarized by the president of Lilly Pulitzer, Michelle Kelly, who said that every time her company thinks they’ve made a change sufficient to keep up with consumer demands, “we get a clue that our customer is moving faster. What keeps me up at night is making sure we’re doing enough to keep up.”... Read More

Commerce, Customer Story, Retail Insights, Unified Commerce

Jul 15, 2015 By Erin Sherbert

The New Roadmap to Running a Small Business

Among the many things Pegasus Sustainability’s CEO Mark Hope has learned over the last 30 years is how not to run a business. And when you talk to him, it’s pretty clear that all those takeaways have become his secret to success today. Hope’s free-thinking and no-nonsense approach to business has... Read More

Customer Service, Customer Success, Sales Strategies, Customer Story

Jul 13, 2015 By Erin Sherbert

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

Dealstruck is a budding financial technology company that provides loans to other small businesses to help them get started—and grow. Founded in 2013, the San Diego-based startup has evolved into a 50-person company that’s secured more than $60 million in loans for more than 600 small businesses.... Read More

Innovation, Sales Cloud, Service Cloud, Small Business, SMB Spotlight, Customer Story

May 18, 2015

For Lush Cosmetics, Content and Commerce is a Beautiful Combination

As we’ve seen time and again, price wars with Amazon are a losing battle. To compete, brands must change the rules of engagement and use content to differentiate their brand where they control the turf: their websites and other owned content. To provide a richer experience, brands must integrate engaging content throughout the shopping journey, […]... Read More

Commerce, Customer Story

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Shopping Stats that Have Retailers like Design Within Reach Rethinking Customer Interactions

How NYX Cosmetics Leverages Content Generated by Customers Online…in Stores

For Lush Cosmetics, Charitable Giving is Great Business

Tourneau: The Evolution of a Century-Old Luxury Brand

Thomson Reuters: Partnering with Salesforce in the Journey Towards Better Customer Experience

Key Takeaways From Shop.org

The New Roadmap to Running a Small Business

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

For Lush Cosmetics, Content and Commerce is a Beautiful Combination

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First