DIGITAL BANKING

Help Customers Navigate
Financial Uncertainty

Remain a source of support and trusted advice with these
guiding principles.

Jan 23, 2017 By Emily Stanford

8 Tips for Aligning Sales and Service

Today, businesses have a wealth of terrific choices when it comes to applications and platforms for both sales and service, including commercial products from software vendors, as well as applications that have been built in-house. Many businesses have tackled optimizing their sales process with... Read More

Customer Service, Sales, Sales Cloud, Service Cloud

Jan 20, 2017 By Keith Pearce

2017: The Year the Contact Center Gets Conversational

There’s a seismic shift happening in how companies communicate with their customers. It’s a shift away from the transactional nature of customer service — service for the masses, to intelligent service tailored to the individual customer. From it’s inception the call center was designed to be... Read More

Customer Service, Service Cloud

Jan 05, 2017 By Kim Honjo

The 5 Revolutionary Technologies That Will Dominate 2017

Inventions, science, and technology leapt forward in the 20th century faster than any century prior. A hundred years ago innovators had just invented radio tuners and circuits, affordable automobiles, and the first ‘robot’ in 1921. Fast forward to now, and we’ve created an immersive digital world... Read More

Apps, Cloud, Customer Service, Featured, Innovation, IT, Marketing, Mobile, Social Media, Artificial Intelligence, IoT, Service, Customer Experience, Einstein, Platform

Dec 29, 2016 By Alexandra Siegel

4 Tips for Navigating Your Business in the Culture of Immediacy

In today’s market, the concept of waiting is dead. We get frustrated when our online orders take longer than a few days, let alone weeks; we abandon TV shows that take longer than a few minutes to buffer; and we curse web pages that don’t instantly load. The proliferation and adoption of mobile and... Read More

Cloud, Customer Service

Dec 15, 2016 By Kathy Baxter

#GetSocial: 10 Strategies for Social Customer Service

In a blog post on the Salesforce UX Medium channel, Kristen Muramoto and Kathy Baxter talked about the importance of social customer support (SCS), as well as the research and design work we have done to provide an optimal SCS experience for our customers. In this post, we’d like to share specific... Read More

Customer Service, Marketing

Dec 14, 2016 By Emily Stanford

20 Customer Service Best Practices to Make 2017 Your Best Service Year Yet

According to the Customer 2020 Report, the customer experience has overtaken price and product as key brand differentiators. That means if you haven’t already, it’s time to make the customer service department your business’s next big bet — moving away from viewing the department as a cost center... Read More

Customer Service, Service Cloud

Dec 14, 2016 By Bobby Amezaga

Service Industry, Meet LiveMessage — The Next Generation of Conversational Service

Like many customers, I have had the chance to experience first-hand the dramatic evolution of customer service over the years. Experiences that originally took days, began to take hours and now today mere minutes. Today, we enter a new era of conversational service, where customers can communicate... Read More

Customer Service, News, Service Cloud

Dec 12, 2016 By Emily Stanford

Why Connecting Sales and Service will be Crucial in 2017

This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the Service department is responsible for delivering service that not only solves a problem, but also delivers a 1:1 conversational experience that builds customer... Read More

Customer Service, Sales, Sales Cloud, Service Cloud

Dec 07, 2016 By Nicola Brookes

Is the Grass Greener on the Other Side? Stop Customers From Switching to a Competitor

In today’s digital world, customer expectations have never been higher – and neither has the number of them who are prepared to jump ship if your business doesn’t meet them. According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service. A... Read More

Customer Service

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

Salesforce.com

Help Customers Navigate
Financial Uncertainty

8 Tips for Aligning Sales and Service

2017: The Year the Contact Center Gets Conversational

The 5 Revolutionary Technologies That Will Dominate 2017

4 Tips for Navigating Your Business in the Culture of Immediacy

#GetSocial: 10 Strategies for Social Customer Service

20 Customer Service Best Practices to Make 2017 Your Best Service Year Yet

Service Industry, Meet LiveMessage — The Next Generation of Conversational Service

Why Connecting Sales and Service will be Crucial in 2017

Is the Grass Greener on the Other Side? Stop Customers From Switching to a Competitor

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate Financial Uncertainty

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Help Customers Navigate
Financial Uncertainty