Nicola Brookes

Great Expectations: Why Self-Service Is the Future of Customer Service

May 19, 2017 By Nicola Brookes

Great Expectations: Why Self-Service Is the Future of Customer Service

The UK is a nation of smartphone addicts. Deloitte's sixth annual Mobile Consumer Survey reveals that four out of five adults now own a smartphone, with one in three admitting to checking their phone in the middle of the night. In this hyperconnected world, the face of customer service has changed.... Read More

Customer Service, Service, Cloud

Is the Grass Greener on the Other Side? Stop Customers From Switching to a Competitor

Dec 07, 2016 By Nicola Brookes

Is the Grass Greener on the Other Side? Stop Customers From Switching to a Competitor

In today’s digital world, customer expectations have never been higher – and neither has the number of them who are prepared to jump ship if your business doesn’t meet them. According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service. A... Read More

Customer Service

How to Safely Reopen Your Business

How to Safely Reopen Your Business

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Paint brushes in a can

PayPal Views Its Sales Team as Artists, and That’s Driving Great Results
By Karen Solomon

Woman uses mobile payment option at checkout

Data as the Driver: Lookalike Modeling and More To Help Your Brand Meet Customer Expectations
By Chris Jacob

Three business people with a desk in the foreground

7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money
By Lauryl Denega

The Importance of Digital Transformation in Times of Change

Digital transformation in times of change

Digital transformation in times of change

Research

Digital Transformation in Times of Change

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Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Ethical AI can't wait

Ethical AI can't wait

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Do You Know Your Customer? 5 Questions for Communications Service Providers

learn with trailhead

learn with trailhead

Learn With Trailhead

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