DIGITAL BANKING

Help Customers Navigate
Financial Uncertainty

Remain a source of support and trusted advice with these
guiding principles.

Mar 21, 2017 By Diana Kaluza

4 Ways to Improve Customer Service with a Conversational Approach

Your customers’ expectations around service continue to evolve as different channels of communication become more engrained in their lives. They adopt new technologies, looking for ways to get things done with less effort and a better experience. Resolving their issues quickly keeps your customers... Read More

Customer Service, Research

Mar 20, 2017 By Keith Pearce

The Best Service You Never Had

There’s a big shift happening in customer service — powered by complex technological advancements in artificial intelligence, speech recognition, emotion detection, IOT, the list goes on. But to sum up this shift is actually quite simple. It’s about moving away from customer service agents saying... Read More

Customer Service

Mar 15, 2017 By Kim Honjo

Revamp Field Service and Kill the “Four-Hour Window” for Good

We’ve all been there. You move to a new home and you’re eager to settle in. You call your communications service providers (CSPs) to schedule cable or Internet installation appointment and WHAM! You’re hit with those dreaded words, “Your technician will arrive sometime between 9:00am and 1:00pm.”... Read More

Customer Service, Service, Communications

Mar 03, 2017 By Bobby Amezaga

Double Duty: How to Reduce Support Costs AND Increase Customer Satisfaction with Conversational Messaging

More than 80 billion messages are sent every day via SMS, Facebook Messenger, and WhatsApp alone, according to The Verge. Add to that the hundreds of other messaging apps, and the numbers are staggering. And businesses are noticing that customers prefer the ease and immediacy of messaging for... Read More

Customer Service, Service Cloud

Mar 02, 2017 By Paula Hicks

Effective Strategies To Reduce Customer Churn

In the past couple of decades, companies started to realize that it’s a lot cheaper to keep a client, rather than trying to find a new one. In order to counteract the effects of customer churn, marketing departments have one priority: customer retention. The best ways to keep the clients close to... Read More

Customer Service, Customer Experience

Feb 21, 2017 By John Hernandez

Artificial Intelligence Brings Disruptive Innovation to Customer Service

Customer service is typically thought of as being reactive — the customer picks up the phone, or fills out a form on the website, or sends a tweet, and the support agent reacts to that inquiry. But thriving in the customer service landscape of tomorrow relies on being proactive with customer... Read More

Customer Service, Partners, Service Cloud, Artificial Intelligence

Feb 17, 2017 By Devon McGinnis

Is Customer Service Your Best Brand Asset?

It could be argued that customer satisfaction, historically, is the domain of customer service teams. But in 2016, marketers said that customer satisfaction was their number one success metric (this from the latest State of Marketing report). Similarly, the second most pressing item on marketers’... Read More

Customer Service, Research

Feb 15, 2017 By Ruthie Miller

Get Your Service Experience Right From the Start (Your Business Depends On It!)

Sure, we all know that if customer service is good, customers are more likely to come back—a vital ingredient at any small business. Indeed, creating a love affair between company and customers adds a positive word of mouth that’s difficult to quantify, but absolutely priceless. Yet customer... Read More

Customer Service, Small Business

Feb 14, 2017 By Devon McGinnis

3 Ways to Show B2B Customers Some Love

Even if Valentine’s Day isn’t your favorite holiday, it can still serve as a reminder to show B2B customers some appreciation. But what exactly do your customers want? Don’t worry — it’s not chocolate and flowers. In a recent study, Salesforce Research asked more than 2,300 business buyers about... Read More

Customer Service, Research

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate
Financial Uncertainty

4 Ways to Improve Customer Service with a Conversational Approach

The Best Service You Never Had

Revamp Field Service and Kill the “Four-Hour Window” for Good

Double Duty: How to Reduce Support Costs AND Increase Customer Satisfaction with Conversational Messaging

Effective Strategies To Reduce Customer Churn

Artificial Intelligence Brings Disruptive Innovation to Customer Service

Is Customer Service Your Best Brand Asset?

Get Your Service Experience Right From the Start (Your Business Depends On It!)

3 Ways to Show B2B Customers Some Love

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate Financial Uncertainty

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Help Customers Navigate
Financial Uncertainty