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This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the Service department is responsible for delivering service that not only solves a problem, but also delivers a 1:1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights across all departments. For businesses of any size to succeed today, leadership must be laser-focused on transforming the customer’s experience for the better. That means ensuring that all departments are connected — with the customer at the center.
The infographic below displays some of the many statistics that illustrate why it’s more important than ever that customer service and sales departments are connected.
But how do businesses actually go about connecting sales and service on one platform? That’s where we come in. Download the e-book for the full evaluation guide and playbook, Connect Sales and Service Around the Customer.
