COMMERCE

New Series: Becoming Retail

How to put people at the heart of digital transformation.

Nov 28, 2017 By Rick Kenney

Holiday Shopping Flash Report: Cyber Monday Sales Up 15%, Still Takes Backseat to Black Friday

Despite impressive 15% growth this year on Cyber Monday, the day has lost its punch as the one day to score digital deals. Why? Consumers have pulled their shopping earlier, transforming Wednesday through Sunday into the new heart of the online shopping season.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 25, 2017 By Rick Kenney

Holiday Shopping Flash Report: Black Friday Sales Up 32%, Digital Clearly Dominates The Season

Shoppers no longer need to beat a path to stores on Black Friday. With an astounding 32% digital growth on Black Friday, the tide has officially shifted online as consumers are unshackled from the doorbuster sales of year’s past, and are free to shop on their own terms.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 24, 2017 By Rick Kenney

Holiday Shopping Flash Report: Mobile Wins; Thanksgiving Day Revenue Up 29%

This year, Thanksgiving Day rang up 29% more online sales than 2016, as shoppers once again pulled their (digital) wallets out in advance of the ‘legacy’ shopping holidays of Black Friday and Cyber Monday to unofficially kick off the peak shopping season.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 20, 2017 By Hannah Egan

Dreamforce 2017: One Year After Einstein

At Dreamforce 2016, Salesforce officially unveiled Einstein, which removes the complexity of artificial intelligence and enables any company to deliver smarter, personalized customer experiences. Fast forward just one year – AI Trailblazers from all over the world, from a cross section of industries, were everywhere at Dreamforce 2017.... Read More

Commerce, Customer Story, Events, Dreamforce

Nov 15, 2017 By Rob Garf

Salesforce Predicts: Retail in 2018

Welcome to our third annual Salesforce Predicts series, where our global thought leaders and subject matter experts, who live on the front lines of retail, leverage their expertise and experience to predict what retail and commerce will look like in the coming year.... Read More

Commerce, Retail Insights, Shopping Index, Thought Leadership

Nov 13, 2017 By Samir Palnitkar

Shoppers Enroll in Lots of Loyalty Programs. Why Don’t They Actually Use Them?

Customer loyalty programs can increase engagement and retention and increase repeat sales. Consumers are enrolled in an average of approximately 30 programs, but they’re active on less than half of them. Why? And what can you do?... Read More

Commerce, Shopper Experience, Retail Insights

Nov 07, 2017 By Asma Stephan

Most Incredible Moments for Retailers at Dreamforce 2017

Dreamforce 2017 is in full swing, and the thousands of retailers in attendance were treated to a program packed with opportunities to learn and be inspired. Here are some of the most incredible moments – so far.... Read More

Commerce, Customer Story, Events, Dreamforce

Nov 03, 2017 By Daniel Diaz

A Technical Take on Our Latest Release

Everyone loves new features and capabilities. They continually push the CloudCraze solution and enable our clients to deliver the best customer experience possible. Behind the scenes, the technical team often wonders what these features really mean and how can they help customers take advantage of them. With this post, I hope to give a different... Read More

Commerce, B2B Commerce

Nov 02, 2017 By Heike Young

Personalized Product Recommendations Drive Just 7% of Visits but 26% of Revenue

Personalized experiences, powered by Artificial Intelligence, are the present and future of shopping – and far from a pipe dream. AI is already helping retailers anticipate their shoppers’ next moves, and intelligent experiences are quickly separating the innovators from the innovation-laggards. This new report, which analyzes data from 150 million shoppers, shows the major impact that personalization is having on revenue and customer engagement.... Read More

Commerce, Retail Insights, Predictive Sort, Machine Learning

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Salesforce.com

New Series: Becoming Retail

Holiday Shopping Flash Report: Cyber Monday Sales Up 15%, Still Takes Backseat to Black Friday

Holiday Shopping Flash Report: Black Friday Sales Up 32%, Digital Clearly Dominates The Season

Holiday Shopping Flash Report: Mobile Wins; Thanksgiving Day Revenue Up 29%

Dreamforce 2017: One Year After Einstein

Salesforce Predicts: Retail in 2018

Shoppers Enroll in Lots of Loyalty Programs. Why Don’t They Actually Use Them?

Most Incredible Moments for Retailers at Dreamforce 2017

A Technical Take on Our Latest Release

Personalized Product Recommendations Drive Just 7% of Visits but 26% of Revenue

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

New Series: Becoming Retail

Get our bi-weekly newsletter for the latest commerce insights.

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific