Jan 30, 2018 By Nick Johnson

The Pursuit of Unbiased AI: Ethics in the Fourth Industrial Revolution

Rana El Kaliouby is a computer scientist, entrepreneur, researcher, and World Economic Forum Young Global Leader. She is the CEO of Affectiva, a company that applies computer vision, machine learning, and data science to understand people’s feelings and behaviors, a field known as “affective... Read More

Innovation, Leadership Insights, Artificial Intelligence

Jan 29, 2018 By Mathew Sweezey

69% of Consumers Prefer Chatbots For Quick Communication with Brands

The new consumer mandate is speed, and a brand new joint project between MyClever, Drift, Salesforce, and SurveyMonkey Audience has just found chatbots as fulfilling this very need. In the State of Chatbots 2018 research, it was found consumer feel chatbots are 35% better at answering both quick,... Read More

Marketing, Customer Service, Artificial Intelligence

Jan 26, 2018 By Michelle Roberts

Video: When AI Meets the Runway

An entrepreneur's guide to technology solutions on a startup budget. Sali Christeson is the CEO of Argent, an innovative clothing company with the goal of helping women shatter the glass ceiling. She believes AI has the potential to predict what we wear and when we wear it. Sali admits AI... Read More

Artificial Intelligence

Jan 25, 2018 By Laura James

What’s Next With The Fourth Industrial Revolution? Using AI to Fuel Customer Success

AI is quickly seeping into our consumer lives and already acting as our ‘advisor. Imagine if an automated customer success advisor can be equipped with powers to plan, empathize, imagine, perceive, analyze, communicate and predict a strategic business decisions.... Read More

Commerce, Shopper Experience, Artificial Intelligence, Predictive Search

Jan 24, 2018 By Laura James

What's Next With the Fourth Industrial Revolution? Using AI to Fuel Customer Success

One of the most frequently discussed topics in business today is artificial intelligence (AI) — it’s also arguably one of the most critical technologies driving the Fourth Industrial Revolution. A quick AI search on Google returns over 100 million results. The impacts are mentioned in daily... Read More

Customer Success, Artificial Intelligence

Jan 19, 2018 By Andy Simmons

How to Drive Intelligent, Personalized Consumer Engagement Using Data and AI

While low prices may have been marketers’ unique selling proposition in the early 2000s, to win business now — and into the 2020s — they will need to shift focus to a new USP. According to Walker Research’s “Customer 2020” report, customer experience will overtake price as a driving factor in... Read More

Data Management, Marketing, Marketing Cloud, Artificial Intelligence

Jan 12, 2018 By Jim Eup

Why Retail Banking Calls for Personalized Marketing

With so many mobile and online banking companies arising, you might think that brick-and-mortar bank branches are dying. They’re not completely dead, but there’s still a continuous rise in alternate forms of banking (namely in the fintech category). Salesforce’s 2017 Connected Banking Customer... Read More

Financial Services, Marketing Cloud, Artificial Intelligence

Jan 11, 2018 By Shelley Bransten

NRF 2018: Retail Without AI is Not Retail

If there is one consistent theme running through the National Retail Federation Big Show the past several years, it would have to be this - disruption - disruption from the technologies that revolutionize the way consumers shop to the behaviors that drive the changes, and new players that challenge... Read More

Retail, Artificial Intelligence

Dec 28, 2017 By Michelle Roberts

CEOs on Adapting to Automation

We are in a time of hyper growth, rapid innovation, and technological disruption. Navigating this fast-changing world can be both awe-inspiring and anxiety inducing. Leaders now face the question of how to balance the effects of disruption with their responsibilities to employees and the... Read More

Artificial Intelligence

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

The Pursuit of Unbiased AI: Ethics in the Fourth Industrial Revolution

69% of Consumers Prefer Chatbots For Quick Communication with Brands

Video: When AI Meets the Runway

What’s Next With The Fourth Industrial Revolution? Using AI to Fuel Customer Success

What's Next With the Fourth Industrial Revolution? Using AI to Fuel Customer Success

How to Drive Intelligent, Personalized Consumer Engagement Using Data and AI

Why Retail Banking Calls for Personalized Marketing

NRF 2018: Retail Without AI is Not Retail

CEOs on Adapting to Automation

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