Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. Recently, we caught up with Keith to get...
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When you think about the customer service experience, is your company’s goal to just make sure to answer customer’s questions and troubleshoot issues they come across? Where does building loyalty come into place? If you think that just answering questions promptly when they are raised builds...
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For the sixth year in a row, Salesforce has been named by Forbes as one of the World’s Most Innovative companies.
Each year Forbes, in partnership with FinStra Consulting, analyzes 526 public companies eligible for the “Most Innovative Company” list and determines which firms investors feel are...
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Here at Salesforce, we’re pretty enthralled by interactive content. Adding interactive elements to your content makes the content consumption process more fun, is more engaging and captivating, and allows content producers to glean more insights into how people engage with your content. We’ve...
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Today, businesses have a wealth of terrific choices when it comes to applications and platforms for both sales and service, including commercial products from software vendors, as well as applications that have been built in-house. Many businesses have tackled optimizing their sales process with...
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It’s no great secret that while many industries have experienced sweeping disruption in how companies interact with customers, healthcare has, in many ways, lagged behind. Both companies and patients are more cautious when it comes to healthcare (as they should be).
But now patients are asking for...
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Businesses are prioritizing metrics that measure agent productivity as indicators of success above all other metrics. That's a big mistake....
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Just like outer space, the Internet is a vast world full of curiosities to unearth. Those who venture in search of content that thrills, inspires, and informs are often quick to get sucked into a black hole.
We’re here to help.
We’ve created a new interactive content journey that lets you lead the...
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Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. Recently, we caught up with Keith to get...
Read More
