Salesforce is proud to have earned major recognition from Gartner — one of the most respected voices in the industry — as a leader in its 2016 Magic Quadrant for Horizontal Portals for the second year in a row. Also mentioned in the report is Salesforce’s Community Cloud product, which enables...
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Here at Salesforce, we’re awfully busy creating content that will help you do your job. Whether you’re in sales, customer service, marketing, IT, or on the frontlines of artificial intelligence, there are seemingly countless blog posts, e-books, videos, and interactive assets to consume. It can get...
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In the recently-released State of the Connected Customer Report, Salesforce Research surveyed over 7,000 consumers and business buyers around the world to learn more about what’s on the minds of today’s technology-empowered customers. What do they expect from their experiences with brands big and...
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San Francisco and Moscone Center weren't the only places that were rockin' with the Dreamforce energy last week — social media was also buzzing with Dreamforce all over the world. Check out what you might have missed on Twitter below, download the free e-book for an in-depth look at Marc Benioff’s...
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Customer expectations are continuously rising, in part because a few leading companies are delivering stellar service via a range of channels. As a result, consumers want this level of fast, personalized service at all times. However, according to the CCMC’s National Rage Study, companies are...
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According to Forbes, “The primary threat to a business today is the perception by customers that all you offer is a replaceable, interchangeable commodity. This hazard stalks your every move: No matter how solid your business’s advantages may appear right now, whether they are advantages of...
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We came, we saw, we conquered. After months of anxious anticipation, Dreamforce ‘16 flew by and, sadly, has now come to a close. Four days packed with breakout sessions, hands-on training, keynote speakers, networking, selfies with Astro, Einstein, and the whole gang, and parties galore. There’s a...
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If you're a frequent reader of the Salesforce Blog, you might notice in the next week that we won't be publishing new content (boo!). But there's good news — when we come back on February 6th, we will have a completely new, redesigned look that we know you'll love. We're so excited! So forgive our...
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Salesforce Community Cloud is recognized as a strong performer by Forrester Research in its report, The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016. In both the strategy and the market presence categories, Salesforce received the highest scores among all...
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