Businesses today are more complex and move faster than ever. In order to keep up with the rapid pace of business, across every industry we are seeing companies rely on vast partner ecosystems to drive sales and explore new markets. A strong network of partners can help you grow your business in...
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Can you believe we’re already midway through July?! 2016 is flying by, so we thought we’d take a moment to pause and be reminded of some of our favorite blog posts we’ve published thus far (it was hard to pick just 10!).
1. 9 Negotiation Tactics that Kill Deals
You’ve heard a lot about negotiation...
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What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part four in a four-part blog series dedicated to best practices for enhancing your customer relationships. In part one, we discussed how the shift in customer expectations on...
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There’s a direct correlation between your employees feeling happy and engaged and their productivity. In fact, a study from economists at the University of Warwick found that happiness led to a 12% spike in productivity. The bad news? Only 13% of employees are engaged at work, according to Gallup,...
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Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. We caught up with Keith to get his thoughts...
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Early this week, Instagram announced that it has half a billion monthly active users. Of that 500 million (80% outside of the U.S.), 300 million log onto the app daily, sharing 95 million photos a day and tapping the “like” button 4 billion times daily.
These are massive numbers. But let’s put that...
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In the era of the connected customer, delivering a superior, end-to-end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. To put it simply — the future of business...
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The benefits of a channel partnership are vast, but without an effective way to manage partnerships, you’re missing out on a gold mine of value for you business. Partners are often managing multiple vendors, and they expect an effortless experience with access to instant information,...
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Lately, the buzz surrounding virtual reality seems to be growing stronger nearly every day. What’s more, companies are starting to turn that buzz into tangible results.
The New York Times is one example of a business taking the VR bull by the horns. I was lucky to be in the audience at the...
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