Chances are, you’ve heard about the Internet of Things, one of the hottest technology buzzwords. If you haven’t, the simple definition is that the Internet of Things takes physical objects, connects them to the Internet, and allows them to be read and controlled remotely.
So companies will have...
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There’s an overwhelming amount of material about the importance of online communities for your business, as well as how to start building the community itself. But what about information on developing the strategy and roles that you want your community to play, both as an individual entity and...
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With all of the new technology, innovation and ideas flooding the business world today, it’s easy to get caught up in what’s new and different. It’s important to stay on the cutting-edge, but what about updating the processes and technology you already have?
Even the most fundamental elements of...
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The business climate is full of brand-new ideas and innovation. While trying to stay on the cutting edge, often it's the most basic details, tips, and best practices that get overlooked.
How do you implement what's shiny and new while also ensuring that your existing methods, tools...
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When it comes to engaging with customers, few of your team members have more experience than the frontline agents fielding calls with questions, or complaints, from customers. You already know that they’re great for giving your users answers and walking them through processes, but frontline agents...
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For an unprecedented fourth year in a row, Forbes Magazine distinguished salesforce.com as the “Most Innovative Company in the World”—and number four feels just as sweet as our first three titles!
Each year Forbes, in partnership with FinStra Consulting, analyzes 526 public companies eligible for...
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Data from a Forrester Research Inc. study on mobile behavioral data found that while users are accessing more apps on their smartphones, tablets keep users engaged in their device for longer periods of time—and that’s a very important difference.
Content marketers have understood for quite...
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Whether you’re a new customer or a loyal user, there are always new resources to tap into for leveraging Salesforce. Every customer is different, and we want to make sure you’re using all of the awesome features that will give your business a leg up.
That’s why we’ve introduced “Virtual Circles of...
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