NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jul 28, 2020 By Salesforce

Taking Resilience To The Next Level: How SCOUTS New Zealand Used Technology To Flourish In The Face Of Adversity

When the global crisis arose, SCOUTS New Zealand knew the time had come for them to take immediate action and digitally transform their operations. CEO Joshua Tabor shares how they moved a legacy not-for-profit online.... Read More

Digital Transformation, Small Business, Customer Story, Customer Success, Not for Profit

Jul 27, 2020 By Salesforce

The Future Of Financial Services: 4 Highlights From Salesforce Live

Last week’s Salesforce Live for Financial Services event was packed with thought leadership, practical expertise and advice to help financial services organisations and their leaders plan for a future that has been brought dramatically closer by COVID. Here we’re sharing the highlights.... Read More

Digital Transformation, Events, Innovation, Financial Services

Jul 20, 2020 By Salesforce

Innovation, Personalisation, Resilience: Keys to Accelerating in the Novel Economy

Size used to matter. Now, speed is everything. At Salesforce Live for Retail and Consumer Goods last week, we heard that the future is innovation, personalisation and agility. Here are the highlights.... Read More

Retail, Retail Insights, Consumer Goods, Innovation, Digital Transformation

Jul 08, 2020 By Tony J Hughes

Sales Leaders Agree: Soft Skills Enabled by Technology is the Future of Sales

Tony Hughes shares sales insights from his conversation with sales leaders Sally Farrow and Nicole Woodley: soft skills and technology is the future of sales.... Read More

Future of Work, Sales, Sales Strategies, Digital Transformation

Jul 02, 2020 By Brett King

The Future of Financial Services: Digital Customer Engagement

COVID-19 has accelerated change across financial services, altering consumers’ behaviour and expectations, as well as operating models and value chains. In the lead-up to Salesforce Live for Financial Services our keynote speaker Brett King shares his insights into the future of financial services.... Read More

Digital Transformation, Financial Services, IT

Jul 01, 2020 By Salesforce

How to Make IT a Business Partner

“If you don’t understand both the business and the people, you simply cannot put together a technology strategy.” Richard Hilliard on how IT leaders can become essential partners in their business.... Read More

IT, Digital Transformation, Customer Story

Jun 29, 2020 By Salesforce

Help Customers Navigate Financial Uncertainty With Connected Digital Banking

Financial services providers around the world are helping millions of people and businesses manage financial uncertainty. Here are 3 guiding principles for tech leaders looking to digitise and connect the systems, processes and key channels that support increased customer demand.... Read More

Financial Services, Leading Through Change, Digital Transformation

Jun 25, 2020 By Stuart Ward

4 disciplines that create transformational mindsets for financial services leaders

Do you have the behavioural data that tells you when someone is thinking of buying a home? Can you talk to that person when they’re thinking of buying a home, on the platform they want to talk? Can you do all of this at scale? Changing this is, in many cases, a question of leadership’s mindset.... Read More

Innovation, Financial Services, Digital Transformation, Leadership

Jun 24, 2020 By Salesforce

Infographic: Setting Your Small Business up for Success

CreativeCubes.Co, Scouts New Zealand, A Team Tuition and more SMB Trailblazers share their best advice on setting your small business up for success and growth in the months and years ahead.... Read More

Small Business, Trailblazer Story, Customer Story, Customer Success, Digital Transformation, Infographics

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.