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Apr 02, 2020 By Salesforce

Shifting to a virtual customer service contact centre is not a one-step process

Launching a new digital customer service channel isn’t too hard. Providing good service through it is the challenge. Here’s a step-by-step guide to what’s involved in opening a virtual contact centre and the key considerations for service leaders. ... Read More

Sales, Leadership Insights, IT, Digital Transformation

Mar 30, 2020 By Sarah Franklin

5 ways we’re helping our employees navigate remote work

Sarah Franklin shares how we’re helping keep our employees safe and engaged, automating processes, developing policies, and embracing remote work. ... Read More

Leading Through Change, Leadership, Digital Transformation, Salesforce Ohana

Mar 30, 2020 By Salesforce

Helping Businesses Manage Through Crisis

In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between. CMO Stephanie Buscemi introduces the series. ... Read More

Leading Through Change, Leadership, Digital Transformation

Mar 27, 2020 By Leandro Perez

5 steps to turn an in-person event into a compelling virtual experience

In February, Salesforce turned its World Tour Sydney conference into a virtual event in just 10 days. Here’s what we learnt and how you can do the same for your live event. ... Read More

Leading Through Change, Leadership, Events, Events Marketing, Digital Transformation

Mar 18, 2020 By Richard Socher

AI: The danger’s not the algorithm, it’s the human

AI is merely a tool – it’s morally neutral – but always has the potential to amplify good or harm. Humans must continually consider this in its development, and be vigilant in detecting human bias in AI training datasets. Richard Socher explains.... Read More

Artificial Intelligence, Innovation, Digital Transformation

Dec 19, 2019 By Salesforce

Leverage automation technologies for 2020

Future of Work: In 2020 automation software will continue to shape customer and employee experiences, starting with service delivery. ... Read More

Innovation, IT, Fourth Industrial Revolution, Digital Transformation

Dec 12, 2019 By Salesforce

How to Run Resilient Salesforce Services: Strength Is in the Process

Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct).... Read More

Customer Experience, Customer Success, IT, Artificial Intelligence, Service, Digital Transformation

Nov 28, 2019 By Salesforce

Infographic: 5 Highlights From Dreamforce 2019

Over 50 speakers from Australia and New Zealand joined an incredible lineup of international guests and Dreamforce 2019. Here are our top 5 highlights. ... Read More

Dreamforce, Digital Transformation, Customer Success, Events, Innovation, Success Stories, Trailblazer Story

Oct 25, 2019 By Salesforce

8 Reasons To Shake Off Digital Transformation Fatigue

8 reasons why digital transformation should be your number one business priority... Read More

Digital Marketing, Digital Transformation, Marketing, IT, Innovation

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