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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Apr 09, 2019 By Salesforce

State Of Service: 2019’s Changing Customer Service Trends

Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it. Great products are powerful building blocks for any... Read More

Service, Customer Service, Customer Experience, Personalization, Customer Success

Mar 20, 2019 By Kevin Doyle

Real-time engagement: Marketers’ #1 priority and challenge

The latest State of Marketing report has found the top priority and challenge for marketers today is one and the same: engaging with customers in real-time.... Read More

Marketing, Customer Experience, Customer Journey

Mar 05, 2019 By Salesforce

Everything you need to know about Salesforce World Tour Sydney 2019

How to make the most out of your day at Salesforce World Tour Sydney 2019.... Read More

Events, Customer Experience, CRM, Dreamforce, Trailblazer Story

Mar 04, 2019 By Cian Mcloughlin

What I’m Excited For At The Salesforce World Tour

With World Tour just a week away, sales expert Cian McLoughlin tells us what he is looking forward to the most at this years event, and previews the session “Top Secrets to Driving a High Growth Organisation”... Read More

Events, Sales, CRM, Customer Experience

Feb 25, 2019 By Salesforce

The Top 5 Things You Need For Long-term Success In Sales

In the age of the empowered customer, salespeople need to evolve, otherwise face several barriers to success.... Read More

Customer Experience, Sales, Sales Strategies

Feb 21, 2019 By Salesforce

How to Create an Omnichannel Customer Service Charter

Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.... Read More

Customer Service, Customer Experience, Service

Feb 18, 2019 By Salesforce

9 reasons to be excited about Salesforce World Tour Sydney 2019

With the full agenda announced for Salesforce World Tour Sydney 2019, there’s a lot to be excited about, from inspiring speakers to an expo packed with tech.... Read More

Events, CRM, Customer Experience, Dreamforce, Trailblazer Story

Feb 07, 2019 By Tiffani Bova

Connected Customers Demand Connected CX

Customers increasingly expect predictive CX and they’re willing to give up their data for it. Here’s how you can win their trust, data and loyalty.... Read More

Customer Experience, Customer Satisfaction, Customer Success, Customer Journey, Sales

Feb 04, 2019 By Salesforce

Reinventing Your Approach To CX Begins With Employee Experience

The real secret to a business’s overall customer experience is building on employee experience.... Read More

corporate culture, Service, Customer Service, Customer Experience

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