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State of the
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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Aug 28, 2018 By John McVicker

The secrets to providing top field service

As customer expectations evolve, businesses will need to rely on field service agents to deliver quality products, services and customer experiences.... Read More

Customer Experience, Service, Customer Success

Aug 27, 2018 By Peter Schwartz

What does customer experience look like in the age of AI?

Customer experiences are about to get personal and high tech. Here's what’s about to change.... Read More

Customer Experience, Customer Journey

Aug 24, 2018 By Jsun Pe

Better customer experience with beta testing: Setting it up for your business

Achieve optimum customer experience by setting up the perfect pilot or beta program. ... Read More

Customer Experience, Practical Tips, Techtalk, Customer Success

Aug 10, 2018 By Salesforce

Are you ready for the smart era of customer service?

The smart era of customer service involves AI and IoT transforming CX, customer service and expectations. ... Read More

Customer Service, Customer Experience, Einstein, Service

Aug 01, 2018 By Paul Baptist

Future-proofing a smarter customer service experience with cloud

With customer expectations escalating, businesses need cloud to deliver on service and have a single view of the customer. ... Read More

Customer Service, Customer Satisfaction, Customer Success, Customer Experience, Service, Service Cloud

Jun 26, 2018 By Salesforce

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 21, 2018 By Salesforce

New Report: 5 Ways Businesses Can Meet Expectations Of The Connected Customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service

Jun 18, 2018 By Salesforce

6 simple ways to personalise your marketing campaigns

Personalisation is one of the most important and easy ways to use your data to provide brilliant CX. Here are 6 ways you can personalise your campaigns.... Read More

Marketing, Customization, Customer Experience

May 30, 2018 By Salesforce

How ‘unified retail’ is creating powerful shopping experiences

Unified retail is here. The smartest retailers are creating a seamless blend of online and in-store shopping, delivering powerful customer experiences.... Read More

Marketing, Retail, Customer Experience

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