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Jun 25, 2019 By Salesforce

5 Simple Actions That Make High-Performing Marketers Shine

The Salesforce State of Marketing report tracks differences between top-performing and underperforming marketers. Here are five things the top 16% are doing.... Read More

Customer Experience, Customer Journey, Artificial Intelligence, Marketing Personalization, Marketing

Jun 21, 2019 By Salesforce

How to Keep Your Customer Promise in the Digital Evolution

Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ... Read More

Customer Service, Artificial Intelligence, Service

Jun 16, 2019 By Salesforce

State Of Service: Key Highlights For APAC

The State of Service report highlights global customer service and CX trends from more than 3500 service leaders. This infographic examines how APAC stacks up.... Read More

Service, Personalization, Customer Service, Customer Experience, Artificial Intelligence, Omni-channel

Jun 06, 2019 By Salesforce

AI Will Create Jobs — Here’s Where

AI is set to disrupt the workforce in powerful ways. Its potential for increasing productivity and efficiency makes it an essential part of any business’s strategy. And upskilling staff must be core to that strategy.... Read More

Artificial Intelligence, Innovation

May 28, 2019 By Salesforce

5 Ways Savvy Builds Customer Satisfaction and Trust Into Financial Services

Despite the challenges of the finance industry, Savvy is considered a leader in customer satisfaction. Managing Director Bill Tsouvalas explains how.... Read More

Customer Satisfaction, Financial Services, Artificial Intelligence, Service, Trailblazer Story

May 20, 2019 By Salesforce

3 Highlights From the SMB Trends Report For Growing Small Businesses

The Third Edition Small and Medium Business report, with insights from more than 2000 SMB leaders, reveals the challenges and goals of SMBs with a focus on demographics and technology. Here are the top three highlights.... Read More

Small Business, Artificial Intelligence

Apr 03, 2019 By Salesforce

Trends, Priorities And Challenges In APAC Marketing

The 5th annual Salesforce State of Marketing report tracks marketing trends, priorities and challenges. Here’s how ANZ, India and Singapore marketers stack up. ... Read More

Marketing, Artificial Intelligence, Marketing Automation

Apr 02, 2019 By Salesforce

How Executives Can Deliver Scalable Success With AI and Emerging Tech

11% of organisations have an AI strategy, but that will increase to 74% by 2021. Here’s how leaders can build scalable success on emerging technology.... Read More

Artificial Intelligence, IoT, Digital Transformation, Customer Success

Mar 29, 2019 By Robert Wickham

Building Trust With Technology: AI, Innovation and Ethics

As incredible AI technologies enter the market, they bring new possibilities for businesses and individuals. The challenge is balancing these possibilities with ethics.... Read More

Artificial Intelligence, Techtalk, Innovation

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