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Dec 12, 2019 By Salesforce

How to Run Resilient Salesforce Services: Strength Is in the Process

Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct).... Read More

Customer Experience, Customer Success, IT, Artificial Intelligence, Service, Digital Transformation

Dec 05, 2019 By Salesforce

Prepare For Impact: How To Plan For The Future Of AI

Prepare your business for the impact of AI’s powerful new developments and be future-ready. ... Read More

Artificial Intelligence, Customer Experience, Einstein, Innovation, IT

Nov 21, 2019 By Salesforce

6 lessons from day two at Dreamforce

Day two of Dreamforce 2019 was all about sustainability, AI, wellness and more. Here are the highlights.... Read More

Dreamforce, Events, Innovation, Sustainability, IT, Artificial Intelligence

Nov 08, 2019 By Salesforce

4 Creative Ways To Make Ai The New Team Member Your Sales Reps Will Love

Unsure how your sales team feels about AI? Apply these creative onboarding tactics to turn any AI critics into fans and watch your AI-driven technology become a success.... Read More

Artificial Intelligence, Sales, Einstein, CRM

Sep 17, 2019 By Sassoon Grigorian

Why Australia Needs An Ethical AI Framework

There are important principles for AI systems: fair treatment for all, empowerment and engagement, reliability and safety in performance, security and privacy. But they will not implement themselves. A national AI ethics framework is a critical milestone for Australia’s economy and society. ... Read More

Artificial Intelligence, Einstein, Innovation, IT, Public Sector, Thought Leadership

Aug 05, 2019 By Peter Schwartz

Debunking AI Myths

While some argue AI will cost people their jobs, leading businesses are using AI to enable staff to do more of the work they enjoy, and to do it better.... Read More

Artificial Intelligence, Service, Innovation, Customer Experience, IT

Aug 02, 2019 By Salesforce

10 IT Trends You Need to Know Now

The new Enterprise Technology Trends Report dives deep into 10 top global IT priorities, as well as IT teams’ preparedness and the skills required for each.... Read More

IT, Innovation, Artificial Intelligence

Jul 17, 2019 By Salesforce

3 Ingredients Marketers Can’t Work Without: AI, Trust and Collaboration

SVP, Marketing Strategy & Innovation, Jon Suarez Davis reveals how marketers can use AI, trust and collaboration to meet the demands of changing customer expectations. ... Read More

Artificial Intelligence, Marketing, Innovation, Customer Experience

Jul 01, 2019 By Chris Jordan

3 Questions Marketers Need to Ask to Develop Data Strategies

Chris Jordan guides us through data fundamentals to ensure solid foundations are in place to get the most out of this valuable resource, sharing three questions to ask in developing a data strategy.... Read More

Artificial Intelligence, Data Management, Strategy, Marketing

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