Paul Zahra

Paul Zahra is CEO of the Australian Retailers Association.

Aug 26, 2022 By Davinder Mann

Why a Virtual Training Program Was the 'Perfect Fit' for 300 Business Students (a NSW Workplace Learning Network and Salesforce Partnership)

Salesforce has skilled hundreds of students through a new virtual Placement Program. Davinder Mann outlines the power of virtual training programs, how to start one and why give-back initiatives build consumer trust.... Read More

Business as a Platform for Change

Aug 24, 2022 By Tiffani Bova

The Secret to Canva’s Sales Productivity? 5 Ways To Play the Long Game

Hear insider tips from experts at Canva and Salesforce on how to boost your sales productivity right now.... Read More

Sales, Sales Cloud, Sales Strategies, Productivity

Aug 23, 2022 By Christian Gorton

5 Ways Trustpower and Simplus Have Maximised Sales Productivity

How do you manage remote teams? How do you sell across multiple channels without overcomplicating your message? How can you leverage data in your decision making? Read advice from expert sales leaders on these questions and more.... Read More

Sales, Productivity, Sales Cloud, Sales Strategies

Aug 19, 2022 By Salesforce

How Personalisation Transforms Customer Experience

It’s no secret that personalisation is part and parcel of creating an excellent customer experience. But how should you go about creating an experience that meets your customers’ needs? Our research offers some great insights to get you started. ... Read More

Personalization, Service, Marketing, Customer Experience

Aug 18, 2022 By Salesforce

Three Retail and Consumer Goods Trends You Need to Be Across

At our latest Retail and Consumer Goods summit, we discussed three ways retailers can stay ahead of the curve, embrace omni-channel experiences and earn their customer’s loyalty.... Read More

Consumer Goods, Retail, Retail Insights

Aug 17, 2022 By Pip Marlow

Salesforce Named One of the Best Workplaces in Australia in 2022

Salesforce has been named one of Australia’s Best Workplaces in 2022. CEO Pip Marlow shares how this recognition is a reflection of our desire to do better for all of our people — and why core values like innovation mean we’ll keep evolving for 2023 and beyond.... Read More

Future of Work, Salesforce Culture

Aug 16, 2022 By Salesforce

Lorna Jane's Three-Step Approach to Achieving Global Business Growth at Scale

Here's how Lorna Jane hit two of its biggest sales days in its 30-year history by partnering with Salesforce to achieve global business growth.... Read More

Retail, Customer Story, Customer Engagement, Ecommerce

Aug 12, 2022 By Salesforce

Financial Services Have Slipped for A/NZ Customers — What Needs to Change?

ANZ customers want better digital experiences from their financial service providers. Get into their state of mind to learn what needs improvement.... Read More

Financial Services, Financial Services Cloud, Customer Experience, Research

Aug 09, 2022 By Salesforce

How Brands Like Macquarie Bank and Lendlease Link Employee and Customer Experience

Customer expectations are changing, and in a digital-first world you need to stand out from the crowd to stay ahead. Learn why brands like Macquarie Bank and Lendlease think employee and customer experience are linked, and how trust is the key to success in both.... Read More

Customer Experience, Customer Engagement

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Editors' Picks

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Paul Zahra

Why a Virtual Training Program Was the 'Perfect Fit' for 300 Business Students (a NSW Workplace Learning Network and Salesforce Partnership)

The Secret to Canva’s Sales Productivity? 5 Ways To Play the Long Game

5 Ways Trustpower and Simplus Have Maximised Sales Productivity

How Personalisation Transforms Customer Experience

Three Retail and Consumer Goods Trends You Need to Be Across

Salesforce Named One of the Best Workplaces in Australia in 2022

Lorna Jane's Three-Step Approach to Achieving Global Business Growth at Scale

Financial Services Have Slipped for A/NZ Customers — What Needs to Change?

How Brands Like Macquarie Bank and Lendlease Link Employee and Customer Experience

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific