Feature

Sep 02, 2020 By Nichola Palmer

Infographic: Deliver Standout Service With These 5 Tips From Tokopedia

Tokopedia shares its top five tips for customer service, starting with the use of AI to solve customer pain points. ... Read More

Ecommerce, Customer Satisfaction, Customer Experience, Startups, Infographics

Sep 01, 2020 By Sassoon Grigorian

Over 20,000 New Jobs in Thailand by 2024 in the Salesforce Economy

The Salesforce ecosystem can generate job growth, even during the pandemic. Learn how that’s possible and why employees need to reskill to benefit from this growth.... Read More

Cloud, Cloud Services, Digital Transformation, Ecosystem, Research

Aug 31, 2020 By Mike Kostow

4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost

Account-Based Marketing (ABM) helps companies support more complex organizations. Here are four ways that digital marketing technology can help you execute your ABM strategy... Read More

Customer Engagement, Marketing, Marketing Cloud, Pardot, Account-Based Marketing, B2B Marketing, Digital Transformation

Aug 26, 2020 By Vijay Iyer

In Crisis, IT Leaders Are Keeping Teams and Customers Connected

As office workers switch to remote work en masse, IT leaders are doing the heavy lifting to improve employee and customer experience. Vijay Iyer shares what we can learn from the IT leaders who are proving very good at it.... Read More

IT, Leadership Insights, Leading Through Change

Aug 25, 2020 By Jess O'Reilly

Marketing Must Evolve, Now More Than Ever

Now, more than ever, marketing needs to be a real-time and always-on experience. Learn more in the sixth State of Marketing report. ... Read More

Customer Experience, Digital Marketing, Omni-channel, Research

Aug 20, 2020 By Manavi Jain

The Future of Work: How Governments Can Support the Recovery

How governments can support business recovery and growth, so as to drive long-term prosperity beyond the COVID-19 pandemic.... Read More

Digital Transformation, Public Sector

Aug 19, 2020 By Gary Brandeleer

6 Training Must-Dos for Today’s Field Service Worker

Just hired a new class of field service workers to join your mobile workforce? One training early on won’t do it — especially when technological advancements and ever-rising customer expectations continue to push today’s field workers to do more... Read More

Future of Work, Customer Service, Service, Service Cloud

Aug 18, 2020 By Salesforce

The SMB Leader’s Guide to Becoming a LinkedIn Pro

SMB leaders and solopreneurs – LinkedIn is a powerful social marketing tool to build your brand. Here are four simple ways to improve your presence and increase your influence.... Read More

Customer Engagement, Small Business, SMB Digital Marketing, Social Media, Social Media Marketing, Social