Feature

Aug 13, 2020 By Lee-anne Knight

In Fewer Than 900 Words We Explain What Strategy Is

The key to business success? It starts and ends with strategy. If you’re unsure what strategy actually is or where to start, Salesforce’s Lee-anne Knight explains.... Read More

Strategy, Work.com

Aug 11, 2020 By Salesforce

Infographic: How IT Leaders Can Build Employee Advocacy

The APAC Employee Engagement Report, released today, provides critical insights to help IT and people leaders as their businesses normalise operations and accelerate out of the current crisis. Jo Gaines on the relationship between technology and employee advocacy.... Read More

IT, Productivity, Infographics

Aug 06, 2020 By Salesforce

Infographic: 6 Smart Tips to Grow Your Small Business Using Social Media

As social media platforms are fast emerging as a huge marketplace, small businesses stand to gain high customer engagement and business growth if they leverage these platforms right. Here are six smart tips for small companies to do so.... Read More

Customer Engagement, Infographics, Social Media

Aug 05, 2020 By Annie Teo

4 Ways Field Service Management Technology Delivers Efficient and Safe Services

Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.... Read More

Customer Experience, Customer Satisfaction, Customer Service, Digital Transformation, Reopen Safely

Aug 04, 2020 By Jess O'Reilly

Why Now Is the Time to Enhance the Employee Experience

Considering making working from home a permanent option? Here’s how technology can help you enhance the employee experience no matter where your employees are working from. ... Read More

Future of Work, Customer Engagement

Jul 30, 2020 By Mark Abramowitz

The Biggest Customer Service Trend of 2020? Phone Support

Customers demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well... Read More

Customer Engagement, Customer Service, Communications, Service, Service Cloud

Jul 30, 2020 By Jody Farrar

What Does Salesforce Do?

Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce... Read More

CRM, Customer Experience, Digital Transformation, Salesforce Ohana, Research

Jul 29, 2020 By Brett Grossfeld

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

In May 2020, Salesforce conducted a survey to learn about customers of small businesses in light of recent health and economic challenges. Here are the three insights we found especially telling... Read More

Reopen Safely, Small Business