Feature

Sep 23, 2022 By Salesforce

How to Turn Social Media into a Powerful Customer Service Tool

Find out how to use social media as a customer service tool to improve customer experience and retention.... Read More

Service, Customer Engagement, Data Culture

May 31, 2022 By Salesforce

What Drives Customer Loyalty in a Digital First World?

The latest State of the Connected Customer Report from Salesforce is out. Discover the latest trends in digital-first customer experience.... Read More

Retail, Customer Engagement, Customer Experience

Apr 27, 2022 By Salesforce

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. ... Read More

Customer Engagement, Service, Service Cloud, Customer Service

Apr 26, 2022 By Leandro Perez

How Do We Make Customer Centricity More Than a Tagline?

Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality.... Read More

Customer Service, Customer Experience, Customer Engagement, Thought Leadership

Apr 21, 2022 By Salesforce

5 Ways Financial Services Can Drive Profitability Through a Unified Customer Experience

Here’s how technology can help the financial services industry deliver great customer experiences and drive profitability.... Read More

Financial Services, Customer Experience, CRM, Customer Engagement, Digital Transformation

Mar 31, 2022 By Salesforce

Crafting a Customer Journey? Ask Yourself 11 Questions First

Read our list of questions that you should be asking when you’re creating and evaluating a customer journey map. ... Read More

Customer Engagement, Customer Journey

Mar 17, 2022 By Abhay Kacker

What Can and Can’t Be Automated in Customer Service?

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More

Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence

Mar 04, 2022 By Leandro Perez

Is Customer Loyalty the New Currency?

Customer loyalty is a driving force behind business success. Learn why CEOs care about it, and how to foster customer loyalty.... Read More

Customer Engagement, Digital Transformation, Salesforce CMS

Mar 02, 2022 By Salesforce

The Top 3 Small Business Trends for 2022

To succeed in 2022, there are three small business trends you need to know. Learn more about what will matter to small businesses this year.... Read More

Small Business, Customer Engagement, CRM