Jun 24, 2020
By
Kemberly Gong
The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most countries are under lockdown, getting products to customers on their terms was critical....
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Commerce,
Customer Service,
Commerce Cloud,
Customer Experience,
Ecommerce,
Retail,
Service