Mar 22, 2021 By Jess O'Reilly

Why Hyper-Personalisation Is the Future of Customer Experience

Customer experience in the future will be hyper-personalised. Learn how companies like Zenyum are delivering 1-to-1 experiences at scale.... Read More

Customer Experience, Personalization, Trailblazer Story

Aug 25, 2020 By Jess O'Reilly

Marketing Must Evolve, Now More Than Ever

Now, more than ever, marketing needs to be a real-time and always-on experience. Learn more in the sixth State of Marketing report. ... Read More

Customer Experience, Digital Marketing, Omni-channel, Research

Aug 04, 2020 By Jess O'Reilly

Why Now Is the Time to Enhance the Employee Experience

Considering making working from home a permanent option? Here’s how technology can help you enhance the employee experience no matter where your employees are working from. ... Read More

Future of Work, Customer Engagement

Jun 30, 2020 By Jess O'Reilly

5 Ways Retailers Can Innovate and Stay Relevant Amidst COVID-19

As retailers reopen amidst the new normal, they must continue to listen to their customers and engage them. Here are five ways to innovate and stay relevant. ... Read More

Innovation, Retail, Retail Insights, Shopper Experience

Jun 03, 2020 By Jess O'Reilly

Using Technology to Build Business Resilience

Wondering how your business will operate in a post-pandemic world? Salesforce’s Jess O’Reilly shares her learnings on building business resilience and insights on what the new normal might look like. ... Read More

Digital Transformation, Cloud Services, Customer Satisfaction