Feature

Engage Subscribers with Digital First, Automated Experiences

Mar 01, 2023 By Salesforce

3 Steps To Increase Your Contact Centre Revenue

Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue.... Read More

Digital Transformation, Customer Service

Feb 02, 2023 By Cheng Kian Khor

Engage Subscribers and Grow Your Business With Digital First, Automated Experiences

Learn how communication service providers like KCOM use Salesforce to wow subscribers and drive efficient growth.... Read More

Digital Transformation, Customer Story, Communications, Customer Service

Oct 11, 2022 By Salesforce

Automation and Efficiency Are at the Heart of the Latest Customer Service Trends

The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.... Read More

Customer Service, Service

Aug 04, 2022 By Salesforce

How Kerry Express Delivers a Winning Customer Experience

Learn how Kerry Express creates seamless, unique experiences for today’s customer.... Read More

Customer Story, Customer Experience, Trailblazer Story, Customer Service

Jul 12, 2022 By Salesforce

Build Trust And Grow Your Business With Unparalleled Customer Service

Boost customer loyalty and grow your business by delivering exceptional customer service.... Read More

Data Management, Customer Service, Customer Experience

Jun 01, 2022 By Nichola Palmer

The Secret To Seamless and Connected Service

Customers are craving human connection in the new normal. Leveraging connected end-to-end technology is the key to humanising customer connections and delivering seamless service experiences. ... Read More

Digital Transformation, Customer Story, Customer Service, Trailblazer Story

Apr 27, 2022 By Salesforce

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. ... Read More

Customer Engagement, Service, Service Cloud, Customer Service

Apr 26, 2022 By Leandro Perez

How Do We Make Customer Centricity More Than a Tagline?

Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality.... Read More

Customer Service, Customer Experience, Customer Engagement, Thought Leadership