Feature

Mar 17, 2023 By Brenda Bown

3 Service Investments To Help You Thrive In an Uncertain Economy

Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.... Read More

Service, Service Cloud

4 Ways To Improve Efficiency Through Automation

Jan 11, 2023 By Salesforce

4 Ways These Two Businesses Improved Efficiency Through Automation

Businesses around the world are looking for ways to automate, improve productivity and reduce costs. Learn how Finnomena Group and Central Group improve business efficiency through automation.... Read More

Digital Transformation, Customer Story, Service

Oct 18, 2022 By Salesforce

Want Your Business to Be More Efficient? AI Can Help

AI has the potential to completely transform the way you do business. Find out how every department can see the benefit.... Read More

Service, Marketing Automation, Sales, Future of Work

Oct 11, 2022 By Salesforce

Automation and Efficiency Are at the Heart of the Latest Customer Service Trends

The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.... Read More

Customer Service, Service

Sep 23, 2022 By Salesforce

How to Turn Social Media into a Powerful Customer Service Tool

Find out how to use social media as a customer service tool to improve customer experience and retention.... Read More

Service, Customer Engagement, Data Culture

Apr 27, 2022 By Salesforce

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. ... Read More

Customer Engagement, Service, Service Cloud, Customer Service

Mar 17, 2022 By Abhay Kacker

What Can and Can’t Be Automated in Customer Service?

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More

Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence

Feb 24, 2022 By Salesforce

How CRM Helps Small and Medium Businesses Win Customers

CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.... Read More

CRM, Small Business, Customer Engagement, Service, Sales, Marketing

Feb 23, 2022 By Alison Yellen

Get To Know the Spring ’22 Release

Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.... Read More

Seasonal Release, Commerce, CIO, IT, Marketing, Sales, Service