Feature

Oct 15, 2020 By Chris Yio

New Research: Small Businesses Lean Into Tech and Customers During COVID-19 Pandemic

Learn how 2,300+ small and medium-sized businesses worldwide have shifted their business operations amidst the pandemic.... Read More

Digital Transformation, Small Business, Research

Oct 14, 2020 By Peter Doolan

How to Build One Team Around the Customer

Customer-centric organisations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.... Read More

CEO, Customer Engagement, Customer Experience, Best Practices, 360 Perspectives

Oct 13, 2020 By Patrick Flynn

How To Be a Climate Champion Every Day

Check out these suggestions to make working from home more sustainable so you can improve your workspace and the planet.... Read More

Business as a Platform for Change, Salesforce Ohana, Sustainability

Oct 09, 2020 By Tracy Wang

Learn How To Unlock Customer Data at MuleSoft Connect:Now

Reusable APIs help businesses unlock and unify customer data. Join MuleSoft CONNECT:Now to learn about unifying data and using it to make growth decisions.... Read More

Data Management, Developer, Enterprise Architecture, IT, Digital Transformation

Oct 07, 2020 By Salesforce

How To Use Data To Boost Growth Marketing

We spoke with 1,000 marketers about how they’re responding to the new growth mandate, the challenges they’re facing with data integration and analysis, and more. ... Read More

Digital Marketing, Research

Oct 05, 2020 By Doug Camplejohn

4 Sales Trends Changing the Way You Work in 2020

The fourth edition of the State of Sales report captures insights from nearly 6,000 sales professionals worldwide about recovery and growth in an evolving selling landscape... Read More

Future of Work, Sales, Sales Cloud, Research

Oct 01, 2020 By Tiffani Bova

Selling Through Partners: When and How To Do It

Sales leader Tiffani Bova answers top 10 channel sales-related questions, as sourced from social and Trailblazer community... Read More

Digital Transformation, Sales, Sales Cloud

Sep 30, 2020 By Salesforce

VT-What? How Salesforce Gives Back To ItsRainingRaincoats

We’re honoured to work with ItsRainingRaincoats as part of our volunteer time off (VTO) and by providing Salesforce Care. ... Read More

Business as a Platform for Change, Equality, Infographics, Salesforce Culture

Sep 29, 2020 By Vasudeva Rao Munnaluri

Human CSRs as the Game-Changers for Customer Service

The digitally savvy customer of today has pushed the frontiers of customer service, forcing businesses to extend superior customer service anytime, anywhere. And contact centres are expected to adapt to the ever-increasing volumes of customer queries and complaints, efficiently and... Read More

Customer Engagement