Feature

Jul 23, 2020 By Leandro Perez

4 Ways We Built Team Resilience for the Next Normal

It’s vital that we uncover how we built team resilience during uncertain times, and how we can continue to build it for the rest of 2020 and beyond.... Read More

Leadership, Work.com, Leadership Insights

Jul 22, 2020 By Gary Brandeleer

Equip Your Mobile Workforce for Success in the Field

Set your mobile workers up w/ success before they head out into the field. Here are 6 tools to keep them connected, improve first-visit resolution, boost productivity, and more.... Read More

Digital Transformation, Customer Service, Customer Experience, Service, Service Cloud

Jul 21, 2020 By Cheng Kian Khor

5G: An Opportunity to Reimagine Customer Experience

5G represents an opportunity to reimagine customer experience, as well as transform the IT stack to eliminate innovation bottlenecks.... Read More

Communications, Customer Experience, Customer Journey

Jul 15, 2020 By Chris Jordan

Personalisation in 2020: The 3 Ts

The three Ts of personalisation (targeting, timing, and testing) help marketers to personalise their marketing effectively. Learn more.... Read More

Customer Experience, Digital Marketing, Marketing Personalization, Personalization, Small Business

Jul 14, 2020 By Adi Kuruganti

Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks

In a recent survey of 350 B2B leaders, 94% expected their growth to come from ecommerce. And with traditional sales channels at risk because of pandemic-related restrictions, it’s absolutely critical to focus on selling online. Here's why... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce, Ecommerce, Leading Through Change

Jul 13, 2020 By Nichola Palmer

5 Highlights From Our First Salesforce Live: Asia Virtual Event

Salesforce Live: Asia, held on July 8 2020, was the first live streamed Salesforce event in the Asia-Pacific region. Here are our top five highlights.... Read More

Business as a Platform for Change, Leading Through Change, Salesforce Ohana

Jul 07, 2020 By Nichola Palmer

Be Inspired by Our Trailblazers at Salesforce Live: Asia

Trailblazers are individuals or companies doing amazing things with Salesforce. Join Salesforce Live: Asia to learn from our Trailblazers.... Read More

Business as a Platform for Change, Leading Through Change, Customer Success

Jul 05, 2020 By Nichola Palmer

How Has COVID-19 Impacted APAC Marketers’ Priorities?

The sixth edition of the State of Marketing report reveals key marketing trends for 2020. Here are some top priorities and challenges for APAC marketers.... Read More

Business as a Platform for Change, Research, Marketing, Infographics