360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 15, 2014 By Emily Stanford

Tablet vs. Smartphone: Subtle Distinction, Huge Business Impact

Data from a Forrester Research Inc. study on mobile behavioral data found that while users are accessing more apps on their smartphones, tablets keep users engaged in their device for longer periods of time—and that’s a very important difference. Content marketers have understood for quite... Read More

Marketing, Mobile

Aug 15, 2014 By Jason Jordan

Coaching: The Most Important Thing That Never Happens

Ask most sales leaders how important coaching is to their sales forces, and they’ll respond with a resounding "Sales coaching is critical!" Ask most sales managers how important coaching is to the performance of their sellers, and they too will throw a vote for "Critical!"... Read More

Featured, Sales

Aug 15, 2014 By Chad White

4 Ways to Improve your Progressive Profiling

Preferences collected during onboarding get old. And while analyzing subscriber behavior can reveal valuable insights, past behavior is not always the best indicator of the future behavior. That's where progressive profiling comes in. Directly asking subscribers questions about their interests and... Read More

Marketing, Email Marketing, Strategy

Aug 14, 2014 By Emily Stanford

6 Ways to Hone Your Salesforce Savvy (Even if You're Just Getting Started)

Whether you’re a new customer or a loyal user, there are always new resources to tap into for leveraging Salesforce. Every customer is different, and we want to make sure you’re using all of the awesome features that will give your business a leg up. That’s why we’ve introduced “Virtual Circles of... Read More

Customer Service

Aug 14, 2014 By Donal Daly

What Sales Managers Can Learn From The Music Business

There’s a Jackson Browne song called These Days which he wrote at the tender age of sixteen. One of the lines in the song goes, “Don’t confront me with my failures; I have not forgotten them.” A sixteen-year-old wise beyond his years. For those of you who are not old enough to remember... Read More

Sales

Aug 14, 2014 By Rebekah Iliff

What Comedy Teaches Us About Customer Relationships and Engagement

I’m a big, BIG fan of comedy. Not only does it have the ability to keep conversations light on their feet, but it also has the ability to engage people in a unique way, unmatched by any other human skill. Another important aspect of comedy: it forces you not take yourself too seriously. After all,... Read More

Featured, Customer Service

Aug 14, 2014 By Marissa Kraines

5 Reasons Salesforce Admins Can't Miss Dreamforce

Every year from administrators we hear, “I didn’t realize what was possible within Salesforce before coming to Dreamforce.” This year is no different. In fact, this year you’ll realize that the possibilities are endless. The Dreamforce Agenda Builder goes live in September, and we want... Read More

Dreamforce, Events, News

Aug 13, 2014 By Michael Boyette

The Power of Choice: How 3 Magic Words Can Double Your Chances of Getting to "Yes"

In a busy shopping mall, a researcher posing as a panhandler approaches passersby, asking them for bus fare. Most say no. A few say yes. But when the researcher adds a short phrase after his request, a remarkable thing happens: Twice as many people give him money. If you think your sales job is... Read More

Featured, Sales

Aug 13, 2014 By Joanne Black

Is Busyness Ruining Your Business?

Distractions come at us at warp-speed in this multi-screen, technology-driven world, and it’s easy to let those distractions eat up valuable business hours. But success in sales means actually selling, so anything that doesn’t contribute to business development is a waste of time. Most... Read More

Featured, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Tablet vs. Smartphone: Subtle Distinction, Huge Business Impact

Coaching: The Most Important Thing That Never Happens

4 Ways to Improve your Progressive Profiling

6 Ways to Hone Your Salesforce Savvy (Even if You're Just Getting Started)

What Sales Managers Can Learn From The Music Business

What Comedy Teaches Us About Customer Relationships and Engagement

5 Reasons Salesforce Admins Can't Miss Dreamforce

The Power of Choice: How 3 Magic Words Can Double Your Chances of Getting to "Yes"

Is Busyness Ruining Your Business?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First