360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 19, 2014 By Kristina Anderson

4 Must-Haves For Your CPQ Initiative

CPQ (Configure Price Quote) software adoption is growing rapidly. If your company is considering ways to deliver sales quotes faster and more accurately, then you are likely looking at CPQ software as a solution. But if your businesses has not yet implemented CPQ software (or even if it has), you... Read More

Quote-to-Cash

Aug 19, 2014 By Joe Galvin

How to Become the Customer's Key Resource

Salespeople who are viewed by their customers as a key resource are in an enviable position: high levels of customer satisfaction lead to increased retention, revenue and wallet share. Nice work if you can get it. But how does a salesperson, or, for that matter, a sales organization, go from being... Read More

Sales

Aug 19, 2014 By Stuart Leung

Here Are the Soft Skills Most Important to Your Business

For an employee to effectively perform in the workplace, he or she needs to have a specific and unique set of vital technical skills. But what about non-technical skills? Skills that govern an employee’s ability to communicate, form relationships, and prioritize tasks are often overlooked in... Read More

Careers, Cloud

Aug 19, 2014 By Annika Widen

How to Transform Good B2B Phone Agents Into Superstars

It’s 7pm, the smell of pizza is wafting from the oven, your stomach is grumbling, and you’re ready to relax after a long day. The phone rings and you make the mistake of picking it up. The caller announces who they are and spews out word after word, hardly taking a breath in the hopes that you... Read More

Customer Service

Aug 19, 2014 By Stuart Leung

California Casualty: 3 Critical Elements for a Successful Salesforce Implementation Plan

If you’ve got a story of how Salesforce has positively impacted you, fill out this form to be featured in one of our customer stories. If chosen, we'll share your story on our blog and across all of our social channels! Mike McCormick is the CMO of California... Read More

Cloud

Aug 19, 2014 By Megan Ritter

4 Tips for Managing Your Business Communications

Few people would question the value of good communication in a business setting. However, espousing good communication isn't the same as creating an environment where communication happens naturally. Communication is deeply intertwined in an organization's culture, which is why it's... Read More

Marketing, Sales, Small Business

Aug 19, 2014 By Jean-Luc Brisebois

The Valuable Customer Data You Can Get From Your Helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who... Read More

Desk.com, Customer Service

Aug 19, 2014 By Josh Haynam

The Complete Guide to Using Quizzes in Your Marketing: Part 1

On August 1st, Forbes launched a quiz titled "Which college is right for you?" One week later the quiz had racked up 75,000 views and over 1000 social shares. Even better, the quiz was used to promote the Forbes College Adviser, a proprietary tool developed by Forbes to help students narrow... Read More

Marketing, Social Media Marketing, Strategy

Aug 18, 2014 By Marc Wayshak

5 Steps to Writing Better Sales Proposals

Sales proposals: Love them or hate them, they're an integral part of any successful deal. While some salespeople might view these documents as unnecessary—or even as a waste of time—they're actually one of the most powerful instruments in a salesperson's arsenal of deal-closing... Read More

Featured, Sales

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Must-Haves For Your CPQ Initiative

How to Become the Customer's Key Resource

Here Are the Soft Skills Most Important to Your Business

How to Transform Good B2B Phone Agents Into Superstars

California Casualty: 3 Critical Elements for a Successful Salesforce Implementation Plan

4 Tips for Managing Your Business Communications

The Valuable Customer Data You Can Get From Your Helpdesk

The Complete Guide to Using Quizzes in Your Marketing: Part 1

5 Steps to Writing Better Sales Proposals

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First