360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 05, 2014 By Jenna Hanington

SMB Marketers, How Many Hats Do You Wear? [Interactive Infographic]

Being a marketer at an SMB is tough, especially when your larger competitors have entire teams devoted to the tasks you tackle on a day-to-day basis. From the moment you sit down at your desk in the morning to the second you clock out, you’re handling your company’s social media, demand... Read More

Marketing, Sales, Small Business

Sep 05, 2014 By Marissa Kraines

FREE Dreamforce Expo+ Passes Now Available!

Attending Dreamforce no longer has to be just a dream. Now you can attend FOR FREE. That’s right, FREE. Right here. Salesforce.com invites everyone to experience the excitement of Dreamforce and take advantage of the free Expo+ pass. Register and you can attend inspiring keynotes by Neil... Read More

Dreamforce, Events, Featured

Sep 05, 2014 By Deborah Sweeney

How to Decide Which Summer Interns to Turn Into Fall Hires

There’s a noticeable drop in the office air conditioning bill as the month progresses; parents everywhere are letting out sighs of relief, as they no longer need to think of ways to occupy their little ones for eight hours of the day; and the promise of waking up to a pumpkin spice latte is on the... Read More

Cloud

Sep 05, 2014 By Matt Heinz

8 Truths About Great Customer Service

I spoke recently to a group of Seattle-area business leaders on the topic of service. No slides, just talking points. The audience was quite varied—different business sizes, types and industries—but I thought these truths about customer service were universal. Let me know what you think in the... Read More

Featured, Customer Service

Sep 05, 2014 By Stuart Leung

Sorry, Your Spreadsheet Has Errors (Almost 90% Do)

Various studies report that nearly 9 out of 10 spreadsheets (88%) contain errors. A majority of these errors were from human error (and could have been avoided). This article lists famous examples of spreadsheet blunders and how companies can avoid spreadsheet error in the future. You may want to... Read More

Careers, Sales, Work

Sep 05, 2014 By Joe Galvin

Improve Sales Performance by Focusing on Productivity [Webinar]

Sales leaders have two avenues to increase performance: Adding individual headcount and improving organizational productivity. Adding headcount simply puts more quota-bearing “feet on the street” to sell the way you currently sell. Improving productivity, on the other hand, is about enabling the... Read More

Featured, Sales

Sep 04, 2014 By Thomas DePew

Are Universal Agents the Secret to Great Customer Service?

There is a certain attraction to universal agents for contact centers: we dream of the agent who can do it all. In theory, if a contact center could be staffed with universal agents, all contacts could be managed through a single queue regardless of contact channel. Let's look at the... Read More

Customer Service, Service Cloud

Sep 04, 2014 By Laura Fagan

3 Ways to Customize the Salesforce1 Mobile App to Meet User Needs

There is seemingly no limit to the positive benefits custom mobile applications can have on a company’s workforce. One great example is MeadWestvaco (MWV), a global packaging solutions company with more than 16-thousand employees. Among them are those whose roles are greatly enhanced by being able... Read More

Cloud, Featured, Mobile, Sales

Sep 04, 2014 By Sadev Parikh

5 Strategies for Banks to Bring the Customer Into Laser-Focus

It’s no secret that today’s banks face a tidal wave of strategic challenges. Perhaps one of the most pressing is the need to develop a more personal, comprehensive profile of the customer. Banks must embrace this disruption or become a victim of it. Disruptive new technologies are enabling... Read More

Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

SMB Marketers, How Many Hats Do You Wear? [Interactive Infographic]

FREE Dreamforce Expo+ Passes Now Available!

How to Decide Which Summer Interns to Turn Into Fall Hires

8 Truths About Great Customer Service

Sorry, Your Spreadsheet Has Errors (Almost 90% Do)

Improve Sales Performance by Focusing on Productivity [Webinar]

Are Universal Agents the Secret to Great Customer Service?

3 Ways to Customize the Salesforce1 Mobile App to Meet User Needs

5 Strategies for Banks to Bring the Customer Into Laser-Focus

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First