360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 09, 2014 By Adrian Davis

Not All Customers Are Created Equal

It is generally accepted in the business world that it costs 5x as much to get a new customer as it does to retain an existing customer. While this may have been true in the past, it’s complete nonsense today! This type of thinking is rooted in the Industrial Era, when the key to success was... Read More

Featured, Customer Service, Sales

Sep 09, 2014 By Dan McDade

Mind the Gap: Can Inbound Do It All?

Are you tracking revenue results from your inbound marketing activities? Are you minding the gap? Marketers putting too many eggs in the inbound basket are coming up short. They’re learning that for all the great ways marketing automation, SEO, SMO, social and blogs impact the funnel, it’s not... Read More

Featured, Marketing

Sep 09, 2014 By Yaniv Masjedi

Sales Calls: The Art of the Personalized Follow-Up

Sales calls are integral to getting the conversation started around a business deal, but the real magic happens in the follow-up. Without proper follow-up, you and your team could be meeting with/talking to dozens of leads per week and only landing a few. Thoughtful—personalized—follow-up is the... Read More

Featured, Sales

Sep 09, 2014 By Dionne Lew

To Position Social Media With the CEO, Be the CEO of Social Media

Managers of business functions repeatedly ask how to persuade decision makers who dismiss social media of its importance for business. Yet when I ask these same managers: What social technologies could derail your business? What research published in the last month have you socialized up... Read More

Cloud, Featured, Marketing, Social

Sep 09, 2014 By Emily Stanford

Using the Internet of Things to Deliver Effortless Customer Service [Webinar]

Chances are, you’ve heard about the Internet of Things, one of the hottest technology buzzwords. If you haven’t, the simple definition is that the Internet of Things takes physical objects, connects them to the Internet, and allows them to be read and controlled remotely. So companies will have... Read More

Customer Service, Service Cloud

Sep 08, 2014 By Paul Alves

Company Culture: What's Your Company's Mood?

When I think about my company’s corporate culture, I see an ever-changing mood. In general, it’s good: positive, energetic, enthusiastic. But on some days, it’s not so much. Lately, I’ve been thinking a lot about what we at AG Salesworks can do to ensure our company is always in a... Read More

Cloud

Sep 08, 2014 By Stuart Leung

Ten Business Breakthrough Technologies for 2015

While 2014 is still only half over, many in the tech world are already looking to the future and to the new gadgets and technologies set to hit the market next year. Based on existing information, 2015 looks likely to be a big year for tech breakthroughs, particularly in the business world. While... Read More

Cloud, Featured, IT

Sep 08, 2014 By Laura Stack

The Customer Bill of Rights: The Top Four Things Customers Want

The wealthiest entrepreneurs are those who have figured out one simple thing: that the best way to get rich is to give people what they want. Not what you want, or what you think they need, but exactly what they want, especially when it comes to customer service. Service is survival! During my 20+... Read More

Featured, Customer Story

Sep 08, 2014 By Steve Orell

How iBeacons Can Turn Your In-Store Staff into Mind-Readers

iBeacon technology is hot stuff right now. I’ve heard people frame iBeacons as a potential savior for the brick-and-mortar retail experience. I’ve heard testimonials about all of the incremental revenue that might be generated at, say, a basketball game, through iBeacons. And I’ve heard how an... Read More

AppExchange, Cloud, Featured, IT, Platform

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Not All Customers Are Created Equal

Mind the Gap: Can Inbound Do It All?

Sales Calls: The Art of the Personalized Follow-Up

To Position Social Media With the CEO, Be the CEO of Social Media

Using the Internet of Things to Deliver Effortless Customer Service [Webinar]

Company Culture: What's Your Company's Mood?

Ten Business Breakthrough Technologies for 2015

The Customer Bill of Rights: The Top Four Things Customers Want

How iBeacons Can Turn Your In-Store Staff into Mind-Readers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First