360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 04, 2014 By Marissa Kraines

Better Together: Sales, Service, and Marketing at Dreamforce

Having your sales, service, and marketing organizations work together creates a 360-degree view of the customer. At Dreamforce, we bring these organizations together, with our core products: Sales Cloud, Service Cloud, and ExactTarget Marketing Cloud. Here’s how you can come experience them at... Read More

Marketing, Customer Service, Sales, Dreamforce

Sep 04, 2014 By Howard Brown

How to Maximize Response Rates from Sales Voicemails

During a recent webinar on sales voicemails, I presented some of RingDNA’s sales data showing that inside sales reps spend an average of 25 hours a month (about 15 percent of their total sales time) just leaving voicemails. For a team of 50 reps, that’s about 1270 hours per month. But make no... Read More

Sales

Sep 04, 2014 By Alexa Schirtzinger

We Want You! Take Our Survey to Win a Free iPad

Forgive me if I seem overly excited, but today marks an exciting new chapter in the Salesforce Blog: user surveys! Well, one survey, really. We want to check in with you about your experience with our blog. Your feedback will help us create smarter, newsier, better content that (we hope) is... Read More

Cloud, Featured, News

Sep 04, 2014 By Matt Wesson

The Fitbit Model of Tracking Content Success

Fitbit is doing something pretty amazing. Despite our inherently reactive nature as human beings, wearable technology is making our entire generation incredibly proactive about achieving our fitness goals. Instead of just crossing our fingers and hoping for the best, wearable technology users are... Read More

Marketing, Digital Marketing, Content Marketing

Sep 03, 2014 By Emily Stanford

Choosing the Right Foundation For Your Online Community: A New Salesforce E-Book

There’s an overwhelming amount of material about the importance of online communities for your business, as well as how to start building the community itself. But what about information on developing the strategy and roles that you want your community to play, both as an individual entity and... Read More

Featured, Customer Service, Service Cloud

Sep 03, 2014 By Emily Stanford

INFOGRAPHIC: Back to School—Brushing Up On Your Business Acumen

With all of the new technology, innovation and ideas flooding the business world today, it’s easy to get caught up in what’s new and different. It’s important to stay on the cutting-edge, but what about updating the processes and technology you already have? Even the most fundamental elements of... Read More

Cloud, Featured

Sep 03, 2014 By Kristina Jaramillo

How to Communicate Your Value On Your LinkedIn Profile

According to a recent Forrester study, business buyers define a valuable sales meeting as: A meeting where the firm’s managing director, sales manager or one of their executives demonstrates that they understand their buyer’s specific business issues and they clearly articulate how to solve... Read More

Marketing

Sep 03, 2014 By John Goodman

The Cardinal Sins Of Customer Service—And How To Fix Them

A recent projectable national study confirms much of what you probably suspect—that even though many companies claim they are emphasizing service, service is actually getting worse. Why? Companies often spend money on technology and staff that in effect pour gasoline on the fire, further inflaming... Read More

Featured, Customer Service

Sep 03, 2014 By Emily Stanford

"Back to School: Brushing Up On Your Business Acumen": A New Salesforce E-Book

The business climate is full of brand-new ideas and innovation. While trying to stay on the cutting edge, often it's the most basic details, tips, and best practices that get overlooked. How do you implement what's shiny and new while also ensuring that your existing methods, tools... Read More

Marketing, Featured, Customer Service, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Better Together: Sales, Service, and Marketing at Dreamforce

How to Maximize Response Rates from Sales Voicemails

We Want You! Take Our Survey to Win a Free iPad

The Fitbit Model of Tracking Content Success

Choosing the Right Foundation For Your Online Community: A New Salesforce E-Book

INFOGRAPHIC: Back to School—Brushing Up On Your Business Acumen

How to Communicate Your Value On Your LinkedIn Profile

The Cardinal Sins Of Customer Service—And How To Fix Them

"Back to School: Brushing Up On Your Business Acumen": A New Salesforce E-Book

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First