Jan 07, 2015 By Jeffrey Hayzlett

Firing Bad Customers: 5 Steps to Avoid Burning Bridges

If only firing someone were as easy as Donald Trump makes it look on his TV show “The Apprentice.” Unfortunately for most of us, the act of firing someone — be it an underperforming employee or a pain-in-the-butt customer — can be a stressful situation. On the one hand, you don’t want to hurt... Read More

Jan 07, 2015 By Ken Thoreson

The One Must-Do Action Step for Salespeople to Ensure a Great 2015

What is the first action step all salespeople must do to begin each year? It’s simple, but many times overlooked. The first action they need to do is reach out to every one of their existing clients, in a physical meeting if possible, and discuss with them their use/satisfaction and impact of the... Read More

Sales

Jan 07, 2015 By Laura Fagan

IT Visionaries: How Connected Cloud Computing Transforms Healthcare, Life Sciences

  The healthcare and life sciences (HLS) industry is being shaken up like never before. Social, mobile, and cloud technologies can empower hospitals, doctors, and other care providers to collaborate closely around their patients, and help medical device, pharmaceutical, and biotech... Read More

Cloud, IT, Platform

Jan 07, 2015 By David Priemer

Close More Business by Preparing for the Puppy Conversation

Did you ever want a puppy as a kid? Oh, what it would be like to have a real puppy? Playing fetch, running together in the park, snuggling on the couch. Nothing more awesome than that, right?! So what did you do? You got all fired up and with iron-clad resolve you asked (or perhaps begged) your... Read More

Featured, Sales

Jan 07, 2015 By Matt Wesson

Punch Above Your Business Weight [INFOGRAPHIC]

There's something irresistible about an underdog story. From ancient tales like David and Goliath to much more modern stories like Airbnb and the hotel industry, there's something inspiring and exciting about rooting for the little guy. This disruptive power and underdog mindset are assets... Read More

Sales, Sales Cloud, Small Business

Jan 07, 2015 By Drew Hendricks

6 Advanced Small Business Tips to Improve Customer Service

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small... Read More

Customer Service, Featured, Small Business, Mobile

Jan 07, 2015 By Sangram Vajre

5 Traits of Today’s Marketing Leader

The modern-day marketing leader’s job description is changing. Just look at the facts: By 2017, the CMO will spend more on IT than the CIO.   90% of business buyers say when they’re ready to buy, they’ll find you. (DemandGen Report)   70% of the buying process is now... Read More

Jan 07, 2015 By Laura Fagan

The Best Free E-Books For Growing Your Small Business

Today is a great day for consumers to get out there and support the local stores in their city and town. Founded in 2010, Small Business Saturday “encourages people to shop at small businesses on the Saturday after Thanksgiving.” Its aim is “to help businesses with their most pressing need —... Read More

Cloud, Featured, Small Business

Jan 06, 2015 By Matt Dixon & Nick Toman

Delight Doesn't Pay

Think about your last trip to the airport. Did you stand in a long line for your boarding pass? Or did you jump at the chance to use the self-service kiosk? As two of the co-authors of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, we — Matt Dixon, Executive... Read More

Featured, Customer Service, Service Cloud