Jan 05, 2015 By Emily Stanford

5 Best Practices for Exceptional Customer Service

The modern customer looks vastly different from the customer of yesteryear. She is more connected to her devices, she's more informed and empowered, and companies have more data about their customers than ever before. The customer's expectations are high — really high. The modern customer... Read More

Customer Service, Featured, Apps, Mobile

Jan 05, 2015 By Emily Stanford

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More

Analytics, Chatter, Apps, Community, Customer Service, Service Cloud, Sales, Leadership, Collaboration, Featured, Community Cloud, Platform, Cloud

Jan 05, 2015 By Heather Foley

Your Team Talk: 5 Tips for Planning for the Year Ahead

The good news? Well, your sales team made it through 2014. But now? Well, suddenly you’re staring at the start of 2015. It’s a new year, another whole year to get through. The question is, how best to do it? Everyone who manages people needs to plan if they hope to get the best from the time and... Read More

Jan 05, 2015 By Jessica Kremer

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Get ready to spring into Salesforce’s Spring’15 release. The Spring ’15 release helps you connect with your customers anywhere, with the Customer Success Platform. With more than 250 new and improved features, Spring’15 lets you build meaningful connections with your customers, partners, and... Read More

Analytics, Cloud, Community Cloud, Marketing Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Jan 02, 2015 By Parker Harris

What Every Enterprise Should Be Adopting in 2015

We’re almost halfway into the decade that has redefined computing. Fifteen years ago, Marc and I thought there had to be a better way than floppy disks. So we set out to disrupt the industry with a new technology model, and it’s clear that our bet on the cloud was a good one. Today, we’re entering... Read More

Jan 02, 2015 By Salesforce

InfoWorld: Salesforce Delivers Mobile App Development for Everyone

The age of mobile is upon us. A estimated 100 billion apps have been downloaded worldwide. By 2017, that number is expected to more than double. That’s partly why Salesforce has invested so much time and effort into building the tools to help companies of all shapes and sizes succeed in a mobile... Read More

Apps, Cloud, Developer, Dreamforce, Featured, Mobile, News, Platform

Jan 02, 2015 By Heike Young

10 Books for Entrepreneurs in 2015

Humans have never lived in more content-saturated times. From the moment we wake up, we’re reading. Emails, tweets, app notifications, nutrition facts, news articles, status updates—some of us read thousands of words before 10 a.m.  Everyone at work is busy, and entrepreneurs are the... Read More

Cloud, Featured, Small Business

Jan 02, 2015 By Amanda Nelson

The Skillful Strategies to Great List Building

Good list building affects all aspects of business, including the funnel and pipeline. Collecting the names, titles, emails, phone numbers, and social data, creates that holistic record.  However, building a quality, accurate, and targeted list requires planning. The best way to build... Read More

Cloud, Marketing

Jan 02, 2015 By Donal Daly

5 Steps to a Great Sales Insight

Much has been said about the need to bring insights to your customers. In today’s world of more informed buyers, it is clear that you need to do more than just communicate the capabilities of your product. However, not much has been written about how to do this well or consistently. Sellers are... Read More

Analytics, Sales