Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. 

In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the Smart Agent Console from Service Cloud.

What the E-Book is About 

We've created the e-book Personalized, Smarter, Faster: How the Smart Agent Console Can Transform Your Customer Service to illustrate how your agents could be more productive and deliver exceptional service with the help of the Smart Agent Console, designed for the connected world. Available today.

The Structure of the E-Book

The e-book is divided into three parts that address each tenet of stellar service:

Personalized

The Smart Agent Console gives your agents the tools to connect to each customer 1:1, regardless of the channel. When a customer contacts an agent, the Console pushes all relevant customer information including a full case history, billing activity, and more. Your agents are empowered to deliver personalized service in the customer's preferred channel.

Smarter

Competent agents are the biggest driver of happy customer experiences, but they won't always have all the answers. To fill in the gaps, agents can find the most relevant experts, resources, and past cases to give every customer the most informed answer every single time. Your agents are connected to every resource they need to provide smart service thanks to the Smart Agent Console. 

Faster

No matter how personal or smart your service is, you won't have satisfied customers unless it's also lightning-fast. The Smart Agent Console prioritizes agent productivity so that they can do more with less clicks — like hotkeys and taking action on cases right within the feed. 

Get the E-Book

You can now download this e-book at no cost. Click the button below to read How the Smart Agent Console Can Transform Your Customer Service.