360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 13, 2015 By Micheline Nijmeh

4 Ways Analytics Provide New Sales Insights

Analytics are expanding sales insights beyond your traditional pipeline and daily call reports. With new engagement insights, organizations are gaining visibility into activities previously not able to be seen, making prescriptive decisions to improve their sales process, and getting a data-driven... Read More

Analytics, Sales

Nov 13, 2015 By Deborah Sweeney

How to Celebrate Your Business This Holiday Season

We have a lot to celebrate right now! With Halloween just behind us we have Thanksgiving to look forward to, as well as all of the wonderful winter holidays and New Year’s! Between costume sewing for the winter play, party hosting, and light-hanging, we can’t forget to celebrate our businesses!... Read More

Cloud, Small Business

Nov 13, 2015 By Ben Camerota

3 Website Hacks to Deliver a Top Customer Service Experience

When I purchased an ecommerce business a few years ago, 90 percent of the orders were placed offline. A percentage of these were due to custom sizes not featured on the website. Still, I knew there were better ways to deliver great customer service without flooding your phone lines and email. Here... Read More

Customer Service, Website

3 Ways Customer Service Can Boost Customer Experience in the Connected World

Nov 13, 2015 By Kim Honjo

3 Ways Customer Service Can Merge With the Connected World

By 2020, there will be 75 billion connected devices. That’s billion with a “B” in 5 short years. That means the average person living in a connected country will have around 60 connected products. After all, do you have a smartphone and/or a tablet? Or an activity tracker like a Fitbit? That’s... Read More

Customer Service, E-Books, Service Cloud, Dreamforce

Nov 13, 2015 By Emma Richards

How to Take Advantage of Twitter’s Direct Response Offerings

Twitter’s emergence in the direct response market over the past few years has not gone unnoticed. In 2014, it had a push towards objective-based campaigns and performance-based bidding and unveiled its mobile app promotion tools. This year, Twitter has both refined these offerings and increased... Read More

Marketing, Marketing Cloud, Advertising, Social

Nov 13, 2015 By Adam Seligman

Opening a Trail to One Million Jobs in the Salesforce Economy

Companies everywhere are reinventing themselves around their customers, and they’re increasingly hiring people with business critical Salesforce skills. This “Age of the Customer” has created a global economic engine; by 2018, Salesforce and its ecosystem of customers and partners will create 1... Read More

Learning, Cloud, Featured

Nov 12, 2015 By Jim Rivera

The Security Partnership: How Business and IT Join Forces with Salesforce Shield

Businesses are taking on new approaches to security as more and more processes move to the Cloud. Now entire organizations are running in the cloud. Traditional approaches to security were previously about isolation — how to keep information locked up and hard to access. Cloud is not about... Read More

App Cloud, Cloud, Featured, Innovation, IT, Leadership

Nov 12, 2015 By Mitch Causey

When Landing Pages Convert Too Well

A higher conversion rate isn’t always better. I recently wrote a post on the Convince and Convert blog about alley-oop thank you pages. An alley-oop thank you page is when you add a call-to-action on your thank you page, after someone completes an action on your site. By doing so, you can capture... Read More

Marketing, Sales

Nov 12, 2015 By Amanda Nelson

How to Boost Your Productivity During the Holidays

Thanksgiving is almost here, and soon after parties, shopping, meals and gifts will pile on higher than your uncle’s dinner plate at Thanksgiving. While the holiday cheer fills the air, we’re all balancing workload, too. It’s a festive and busy time, but it’s also the time to focus on finishing the... Read More

AppExchange, Apps, Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways Analytics Provide New Sales Insights

How to Celebrate Your Business This Holiday Season

3 Website Hacks to Deliver a Top Customer Service Experience

3 Ways Customer Service Can Merge With the Connected World

How to Take Advantage of Twitter’s Direct Response Offerings

Opening a Trail to One Million Jobs in the Salesforce Economy

The Security Partnership: How Business and IT Join Forces with Salesforce Shield

When Landing Pages Convert Too Well

How to Boost Your Productivity During the Holidays

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First