360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 18, 2015 By Laura Fagan

IT Visionaries: Seagate’s Secret to Building Employee Productivity Apps, Fast

Seagate Technology has been in the business of data for more than three decades. As a global leader in data storage solutions, the company develops products that enable people and companies to create, share, and preserve memories and information. SVP and CIO Mark Brewer has led Seagate’s IT... Read More

App Cloud, Apps, Cloud, Developer, Innovation, Platform

Nov 18, 2015 By Kevin Murray

Self-Service Communities Take Heli-Skiing Holidays to New Heights

Not everyone greets snowfall with the same optimism and excitement as Greg Porter. The sight of snow-capped mountain peaks and the crunch of powder below his feet doesn’t just mean that winter has arrived. These are the sights and sounds of good business. Porter is owner and president of Great... Read More

Service Cloud, Small Business, SMB Spotlight

Nov 18, 2015 By Jeff Kalter

The Future of Inside Sales for B2B Companies: Combining Content, Social Selling and the Human Touch

Over the last decade, technology has caused a tidal wave of change in the marketing function. And that wave is now moving through sales. Inside sales is gaining traction and the demand for field sales people is on the decline. It’s now easier than ever before for companies to connect with potential... Read More

Sales

Nov 18, 2015 By Amanda Nelson

3 Must-Haves for Increasing Productivity and User Adoption in Salesforce

The more your team uses Salesforce, the more accurate your data will become, and the more educated your decisions will become, and the better your overall organization will become. However, Salesforce can be more of a cultural change than a technological change, because adopting a new system... Read More

AppExchange, Apps, Cloud

Nov 18, 2015 By Janna Rawis

#NoCodeNovember: Our 11 Favorite Code-less Salesforce Features

We were recently struck by the idea of #NoCodeNovember after reading the post 5 Reasons to Go #NoCodeNovember on the ButtonClick Admin blog. While many use code to configure Salesforce, often features that require no code go overlooked. Keeping with that theme, the Cloud for Good team has pulled... Read More

AppExchange, Apps, Cloud, App Cloud

Nov 18, 2015 By Matthew Hutchinson

No PhD in Data Science? No Worries — It Just Got a Whole Lot Easier

Data science gets a lot of attention these days—and for good reason. The insights it provides enable businesses to better understand customer behavior, then leverage automation to act on the intelligence and dynamically deliver the personalized journeys every customer expects. While the benefits... Read More

Analytics, Marketing, Marketing Cloud

Nov 17, 2015 By Devon McGinnis

Analytics in 2015: A Look at Top Stats

Between 2015 and 2020, the number of data sources analyzed by businesses will jump 83%. This is just one statistic that made headlines in Forbes and many other publications when Salesforce Research published the 2015 State of Analytics report. Based on on a global survey of more than 2,000 business... Read More

Analytics, Analytics Cloud, Cloud, Featured

Nov 17, 2015 By Marta Lawrence

Sunnova Shines a Light on Long-Term Customer Relationships

Residential solar power is booming. According to the Solar Energy Industries Association, the United States’ solar capacity will double before 2016. With residential installation costs dropping more than 45 percent since 2010, customer-centric solar power companies, like Sunnova, are poised to... Read More

Marketing, Marketing Cloud

Nov 17, 2015 By Kim Honjo

The 4 Ways Top Customer Service Teams are Outpacing Everyone

Customer service has undergone a huge shift in recent years. Once upon a time, a customer was relegated to a phone call during specific business hours if they wanted help. Not anymore. Now customers have many different channels where they can connect with companies: phone, email, text message, live... Read More

Customer Service, E-Books, Featured

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

IT Visionaries: Seagate’s Secret to Building Employee Productivity Apps, Fast

Self-Service Communities Take Heli-Skiing Holidays to New Heights

The Future of Inside Sales for B2B Companies: Combining Content, Social Selling and the Human Touch

3 Must-Haves for Increasing Productivity and User Adoption in Salesforce

#NoCodeNovember: Our 11 Favorite Code-less Salesforce Features

No PhD in Data Science? No Worries — It Just Got a Whole Lot Easier

Analytics in 2015: A Look at Top Stats

Sunnova Shines a Light on Long-Term Customer Relationships

The 4 Ways Top Customer Service Teams are Outpacing Everyone

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First