360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 03, 2016 By Laura Fagan

The True Story of How One Small Business Successfully Chose Its CRM

Once upon a time, a small business was founded. It grew, was bought by a big name Silicon Valley company and lived happily ever after (so to speak). Yet, as with any success story, there’s much more to it than the beginning and end. It’s the in-between, including how well a business manages its... Read More

Cloud, Sales, Sales Cloud, SalesforceIQ, Small Business

May 03, 2016 By Adam Brown

Ask the Expert: What Trends are Shaping the Future of Social Media Marketing?

Susan Etlinger has one of the greatest jobs in the world. As Industry Analyst for Altimeter Group, she is already one of the leading authorities on how businesses are leveraging social media. But her job gives her the opportunity to have deep conversations with some of the most influential people... Read More

Marketing, Social Media Marketing, Data Management

May 02, 2016 By Jake Cerf

Lightning Strikes the Summer '16 Release

With the Summer ‘16 release, the Customer Success Platform has been struck by Lightning. The Lightning Experience is a modern and intelligent user experience across every device. Now you can deliver smarter customer service in the field, quickly receive inbound calls, and get insights,... Read More

App Cloud, Cloud, Community Cloud, Marketing Cloud, Sales Cloud, Service Cloud, Seasonal Release

May 02, 2016 By Angelos Kottas

4 Ways Heroku Enterprise Will Supercharge Your Salesforce Deployment

Salesforce is excited to announce the Heroku Enterprise Dev Starter, a new commercial package that makes it easy for customers to buy and get started with Heroku Enterprise. So what exactly is Heroku Enterprise? Today, every company in every industry is becoming an app company. Heroku Enterprise is... Read More

App Cloud, Developer, Apps, Innovation

May 02, 2016 By Alexandra Siegel

5 Steps for Finding Superstar Talent as a Small Business

When a position opens up, small business leaders begin the hunt for a candidate who’s not only qualified — but also savvy, innovative, and knowledgeable across many different areas. Since these small yet resourceful companies don’t have the same staggering recruiting budgets as large... Read More

Cloud, Small Business

Apr 29, 2016 By Sarah Boutin

Starting Your Career in Tech? Advice from Salesforce’s Security Whiz Woman of the Month

What’s even more fun than building insanely innovative new tech products? Breaking them. Just ask Astha Singhal. Originally from India, Singhal got her Masters in Information Security at Carnegie Mellon before joining Salesforce four years ago through our FutureForce university recruiting... Read More

Careers, Cloud, Featured, Leadership

Apr 29, 2016 By Ubbo Maagdenberg

The Internet of Things is Not About “Things;” It’s About Data

By now, everyone will have heard predictions that there will be over 25 billion connected devices by 2020. If you read the techno blogs, the Internet of Things (IoT) will be all about new gadgets that we’ll all be connecting to the Internet. A WiFi chip inside, add an app and that’s all you’ll... Read More

IoT, Analytics

Apr 29, 2016 By Brandon Reynolds

How Salesforce Reinvented the Intranet on App Cloud

A dirty secret of even the most forward-thinking companies is that their intranet is often a total mess. It’s a basic conflict: The demands for speed and adaptability required by the company do not necessarily jive with the caution and oversight required for that company’s intranet. What’s... Read More

App Cloud, Apps, Cloud, Innovation, IT

Apr 29, 2016 By Emily Stanford

How Field Service Lightning Delivers a New Era of Connected Field Service

From the customer perspective, field service gets a bad reputation — and it’s no secret why. Field Service horror stories are ubiquitous — like the technician who arrives at the very end of a 4-hour appointment window, without the right tools to solve the problem. Your customer’s expectations... Read More

Lightning, Innovation, Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The True Story of How One Small Business Successfully Chose Its CRM

Ask the Expert: What Trends are Shaping the Future of Social Media Marketing?

Lightning Strikes the Summer '16 Release

4 Ways Heroku Enterprise Will Supercharge Your Salesforce Deployment

5 Steps for Finding Superstar Talent as a Small Business

Starting Your Career in Tech? Advice from Salesforce’s Security Whiz Woman of the Month

The Internet of Things is Not About “Things;” It’s About Data

How Salesforce Reinvented the Intranet on App Cloud

How Field Service Lightning Delivers a New Era of Connected Field Service

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First