360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 01, 2016 By Holly Palmer

5 ‘Can’t Miss’ Experiences for #AwesomeAdmins at Dreamforce 2016

Salesforce Admins are true Trailblazers - they are leaders, innovators and pioneers. This year, we are bringing Trailhead to life in an immersive experience and empowering everyone to learn, network and have fun. We are transforming the first floor of Moscone West into all things Trailhead! A big... Read More

Cloud, Dreamforce, Events

Sep 01, 2016 By Justin Zappulla

Why Having a Support Team is Essential to the Sales Process

Traditionally, and in popular culture, sales professionals have had a reputation for working on their own. But the go-it-alone approach does not—and definitely should not—apply so much anymore. Many sales reps these days, particularly if they’re working B2B territory, typically are backed up by a... Read More

Sales

Sep 01, 2016 By Roman Pavlyuk

How to Successfully Outsource Product Management

Outsourcing is well-accepted in the technology sector. Off-shore, near-shore, and domestic third-party relationships have proven time and again to be viable and highly profitable business models. All facets of software and product development have successfully been managed in outsourcing... Read More

Cloud, IT

Sep 01, 2016 By Loreal Lynch

3 Ways Analytics Partner Apps Are Impacting Business — Beyond Just Sales & Marketing

First, don’t let the word “just” in my headline mislead you; Sales and Marketing are and always will be critical to a company’s growth. Advancements in big data and analytics will continue to improve the speed and efficiency with which we evangelize and sell new products and services -- and it’s a... Read More

Analytics Cloud, Apps, Marketing, Partners, Sales, Analytics

Sep 01, 2016 By Bob Stutz

Becoming a Trusted Advisor with the New Wave for Sales App

We love apps like Fitbit, Mint, and Nest, because they help us measure ourselves. They help us quickly understand our own behavior, like our steps, our budget, or how we are using energy to heat or cool our house. With that information we can make adjustments that help us reach our goals, and... Read More

Analytics Cloud, Sales, Apps

Sep 01, 2016 By Eric Stahl

Welcome to Marketing in the Age of the Customer

Every marketer understands the premise-and every CEO yearns to realize the promise-of connected customer journeys across all touchpoints. Yet the challenges of siloed departments and data, siloed customer experiences, disconnected channels, disconnected marketing tools and analytics, and security,... Read More

Marketing, Customer Journeys, Strategy

Aug 31, 2016 By Brandon Reynolds

10 Ways Artificial Intelligence Will Change the Customer Experience

The huge amount of data we generate is a mixed blessing. It gives us better insight into human behavior, but it’s also a lot more stuff to sort through. For helping us wade through our data, and make better use of it, we’ll turn to AI (artificial intelligence) for things as complicated as... Read More

IT, App Cloud

Aug 31, 2016 By Rosy Callejas

Words with Changed Meanings (Thanks to Technology): Part 1

Every new advancement ushers in an era of cultural change, and few aspects of culture are as quick to adapt as language. With the onset of the Digital Age, many already-established terms have taken on new and interesting meanings. Here's a quick look at some words with drastically different... Read More

Cloud

Aug 31, 2016 By Amanda Garcia

4 Reasons San Francisco Is the Perfect City for Dreamforce

Each year, thousands of people from around the globe head to arguably the greatest city in the world for Dreamforce, and is year will be no exception: the largest gathering of Customer Trailblazers is headed to San Francisco for what’s sure to be another world-changing four days full of guest... Read More

Cloud, Dreamforce, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 ‘Can’t Miss’ Experiences for #AwesomeAdmins at Dreamforce 2016

Why Having a Support Team is Essential to the Sales Process

How to Successfully Outsource Product Management

3 Ways Analytics Partner Apps Are Impacting Business — Beyond Just Sales & Marketing

Becoming a Trusted Advisor with the New Wave for Sales App

Welcome to Marketing in the Age of the Customer

10 Ways Artificial Intelligence Will Change the Customer Experience

Words with Changed Meanings (Thanks to Technology): Part 1

4 Reasons San Francisco Is the Perfect City for Dreamforce

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First