360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 21, 2016 By Tom Farrell

How Pokemon Go is Gamifying More Industries

Unless you’ve been living under a rock for the past few weeks, you’ll be well aware of the popularity of Pokemon GO. It has already overtaken Twitter in daily active users and sees people spending more minutes in the app than on Facebook - no easy feat. And walking the streets has become that... Read More

Cloud, Mobile

Sep 21, 2016 By Emily Stanford

Independent Research Firm Names Partner Community a Gorilla in Partner Relationship Management

Salesforce Community Cloud is recognized as a strong performer by Forrester Research in its report, The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016. In both the strategy and the market presence categories, Salesforce received the highest scores among all... Read More

Community Cloud, Sales

Sep 21, 2016 By Kelly Simon

Attention Marketers: Check Out These 24 Must-Attend Activities at Dreamforce 2016

With just under a few weeks to go, Dreamforce is almost upon us. As every veteran of the event knows, the decisions you make before you arrive on the scene play a huge factor in the value you derive (not the mention the fun you have). There are thousands of activities to choose from-breakout... Read More

Marketing, Digital Marketing, Events

Sep 20, 2016 By Brian Richardson

5 Strategies to Become an Email Marketing Ninja—And How to Make a Great Cup of Tea!

My path into the world of software training was not a direct one. I started out in sales enablement, then jumped feet-first into training customers on social media programs before landing in teaching them how to use email to build successful customer journeys. It was here that I found I had... Read More

Marketing, Learning

Sep 20, 2016 By John Hernandez

What Leaders Need to Understand About Customer Service in the Age of Mobile

As COO of Service Cloud, I have the distinct pleasure of leading an incredibly innovative team that’s been recognized as a leader in Gartner’s Customer Engagement Center Magic Quadrant for eight years running. But if my 20-year career in Silicon Valley has taught me anything, it’s that to continue... Read More

Customer Service, Mobile, Service Cloud

Sep 20, 2016 By Robert DeSisto

The Death of the AI-less Salesperson

Artificial intelligence (AI) has been used to beat chess and Jeopardy champions. Certainly if AI can be used to play a game as unpredictable as chess or require the world knowledge to compete in Jeopardy, it can be used for selling. Selling can't be that much more unpredictable than chess, or... Read More

Sales, Artificial Intelligence

Sep 20, 2016 By Erin Sherbert

How Technology Can Close the Door on Hospital Readmissions

We’re guessing that you've been to a hospital at one time or another — whether to visit a loved on or get treated themselves. And we’re also guessing that you have no desire to go back to a hospital again. Sadly, hospital readmissions are all too common, so common that hospitals are being penalized... Read More

Topic - BLOGS

Sep 20, 2016 By Adam Evans

Intelligence at Dreamforce: SalesforceIQ’s Recommendations

When we joined the Salesforce family in 2014, little did we realize the extent of our impact on the business and on the future of work for all businesses. We knew that data could be leveraged for better insights about your professional relationships, thereby impacting overall businesses in a... Read More

Cloud, Dreamforce, Events, SalesforceIQ, Artificial Intelligence

Sep 20, 2016 By Jamie Fiorda

How Do I Know If My Org Is Ready for Lightning Experience?

You’ve seen and read about Lightning Experience, all the new innovation and customer successes, and now you’re wondering to yourself…”is my org ready Lightning Experience?” Wonder no more, Admins! With the click of a button, you can have an automated Lightning Experience Readiness Report on your... Read More

IT, Lightning

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Pokemon Go is Gamifying More Industries

Independent Research Firm Names Partner Community a Gorilla in Partner Relationship Management

Attention Marketers: Check Out These 24 Must-Attend Activities at Dreamforce 2016

5 Strategies to Become an Email Marketing Ninja—And How to Make a Great Cup of Tea!

What Leaders Need to Understand About Customer Service in the Age of Mobile

The Death of the AI-less Salesperson

How Technology Can Close the Door on Hospital Readmissions

Intelligence at Dreamforce: SalesforceIQ’s Recommendations

How Do I Know If My Org Is Ready for Lightning Experience?

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First