360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 22, 2017 By Heike Young

3 Ways to Use Customer Feedback to Improve Your Marketing

For those who call ourselves marketers, the customer experience is now our battleground. Customer satisfaction is the #1 success metric for marketers today. And 64% of consumers — and 80% of business buyers — expect companies to respond and interact with them in real time, according to Salesforce... Read More

Marketing, Marketing Cloud

Retail Industry Insights from the Shopping Index 2017

Mar 22, 2017 By Rick Kenney

The True Story of Shopping, According to Half a Billion Shoppers

Our latest Shopping Index, which analyzed the global shopping activity of more than 500 million shoppers in the fourth quarter, is by far our most comprehensive, providing an unparalleled analysis of digital consumer behavior. What’s different? We provide data on visit duration, order share,... Read More

Retail

Mar 22, 2017 By Travis Murdock

How to Stay Productive at an Early Stage Startup

I recently celebrated 20 years in the startup world by joining TechStars Seattle as a mentor. And even though this role has just started, I’m noticing that there are some common questions from these startups. Sure, many of them ask about how they can communicate with their customers better, or how... Read More

Small Business, Productivity

Mar 21, 2017 By John Hernandez

How to Build a Lean, Mean, Competitive Outsourcing Machine

The golden age of support contracts is over – XaaS means your customers want shared risk, agility and variable cost models, which makes outsourcing essential. It’s the wee hours of the morning in a large supermarket. The doors are closed, the shoppers gone, and a team of engineers is undertaking... Read More

Customer Service, Service Cloud

Mar 21, 2017 By Diana Kaluza

4 Ways to Improve Customer Service with a Conversational Approach

Your customers’ expectations around service continue to evolve as different channels of communication become more engrained in their lives. They adopt new technologies, looking for ways to get things done with less effort and a better experience. Resolving their issues quickly keeps your customers... Read More

Customer Service, Research

Mar 21, 2017 By Kim Honjo

Digital Transformation is Coming: Be the IT Change Agent

“Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other.” — Bill Gates, technologist, business leader, and philanthropist. IT departments always seem to have long ‘to-do’ lists at their... Read More

Cloud, IT, E-Books

Mar 21, 2017 By Shane Hughes

How Salesforce is Making Your Path to Success Simpler

At Salesforce, we’re always listening to our customers. We’re on the path to success together, and we know that most businesses face complex challenges. That’s why we’re focused on making things simpler. We wanted to make it easier for our customers to get the resources and support they need. I’m... Read More

Cloud, Cloud Services

Mar 21, 2017 By Pip Morphet

Destination Success 2017: They Came, They Learned, They Conquered.

What an inspiring week. Our second year of Destination Success saw over 1K attendees, double the number from 2016! With nine role-based learning tracks, including a brand-new track for Domain Architects, and 3+ chances to get certified, it was THE training and certification event of the year. And... Read More

Events, Learning

Mar 21, 2017 By Rob Garf

Accenture Head of Retail Outlines 6 Characteristics of Survival

Read this enlightening Q&A with Jill Standish, Senior Managing Director of Retail at Accenture, and a partner with Commerce Cloud on a recent report on organizational transformation.... Read More

Commerce, Retail Insights, Thought Leadership

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Ways to Use Customer Feedback to Improve Your Marketing

The True Story of Shopping, According to Half a Billion Shoppers

How to Stay Productive at an Early Stage Startup

How to Build a Lean, Mean, Competitive Outsourcing Machine

4 Ways to Improve Customer Service with a Conversational Approach

Digital Transformation is Coming: Be the IT Change Agent

How Salesforce is Making Your Path to Success Simpler

Destination Success 2017: They Came, They Learned, They Conquered.

Accenture Head of Retail Outlines 6 Characteristics of Survival

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First