360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 20, 2017 By Keith Pearce

The Best Service You Never Had

There’s a big shift happening in customer service — powered by complex technological advancements in artificial intelligence, speech recognition, emotion detection, IOT, the list goes on. But to sum up this shift is actually quite simple. It’s about moving away from customer service agents saying... Read More

Customer Service

Mar 17, 2017 By Bruce Richardson

Perspectives on the Digital Disruptions of 2017 and Beyond

When I was asked to join Daryl Plummer, managing vice president, chief of Research and chief Gartner Fellow, on a webcast about Digital Disruptions, I immediately started thinking about all of the seismic events that have occurred in the tech industry since I joined decades ago. In my view, the... Read More

App Cloud, IT

Mar 17, 2017 By Ruthie Miller

How AI Can Help Your Business Grow

Salesforce recently conducted a survey on how small businesses use technology, and we were surprised to see that 61% of small business owners believe their businesses are not ready for artificial intelligence (AI). Why is this curious? Because AI adds the type of seamless efficiency that gives... Read More

Small Business, Artificial Intelligence

Mar 17, 2017 By Joanna Beerman

Rethinking the Customer Experience? First, Ask Yourself These Questions

Ten years ago, retailers talked about EDLP and Hi-Low pricing strategies as established methods to entice customers to shop. The customer was nowhere to be found on a list of technologies prioritized by retail CIOs. Collectively, the industry worked to grapple with the masses of data related to... Read More

Retail

Mar 17, 2017 By Constantina Kokenes

Top 5 Mistakes Small Businesses Make When Applying for a Loan

Applying for small business loans can be tricky. You want to make sure that you’re applying for a loan that works best for you and your company. Too often, businesses will apply for a loan they don’t qualify for or that doesn’t benefit their business needs. Below are the top 5 mistakes you should... Read More

Small Business

Mar 17, 2017 By Daniel Barber

How Artificial Intelligence Will Join Your Next Conversation

45 minutes. The length of the average online meeting. The average sales professional (across SMB, Mid-Market, and Enterprise) participates in over 1000 customer-facing meetings per year, or roughly 750 hours of communication with current and future customers. Translated for the sales leader, this... Read More

Sales, Customer Experience, Artificial Intelligence

Mar 17, 2017 By Laura Stack

Not Just a Waste of Time: Social Media's Productivity Payoff

"Selling hello doesn't have an ROI. It's about building relationships." –Gary Vaynerchuk, American entrepreneur, and speaker. What do more than two billion people in the world have in common? They create and build relationships through Internet-based social media. But ironically, in recent years,... Read More

Marketing, Social Media, Productivity

Mar 17, 2017 By Judi Hand

Hit the Target: 3 Ways to Take a Focused Marketing Approach

Swiss legend has it that William Tell shot an apple off his son’s head with an arrow. The boy from the story is probably lucky William Tell didn’t take a modern marketing perspective — shoot 10 arrows, and call it a success if one hits the target. To put it in a less medieval perspective,... Read More

Marketing

Mar 17, 2017 By Russell Larsen

How is Mobile App Performance Different From Web Performance?

Mobile app performance can be thought of as being related to web performance, but has unique characteristics. Technology differences in the last mile latency can hamper performance, negatively affect round trip latency and impact the performance of mobile content. These factors impact mobile apps... Read More

Apps, IT

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Best Service You Never Had

Perspectives on the Digital Disruptions of 2017 and Beyond

How AI Can Help Your Business Grow

Rethinking the Customer Experience? First, Ask Yourself These Questions

Top 5 Mistakes Small Businesses Make When Applying for a Loan

How Artificial Intelligence Will Join Your Next Conversation

Not Just a Waste of Time: Social Media's Productivity Payoff

Hit the Target: 3 Ways to Take a Focused Marketing Approach

How is Mobile App Performance Different From Web Performance?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First